Reports To
Director, Sales
About Payroc
Payroc is a global payments technology company helping businesses get paid, grow faster, and operate smarter. From powerful POS systems to seamless online and mobile payment solutions, we equip merchants with the tools they need to succeed in today’s fast-moving commerce landscape.
At Payroc, our culture is built around people who lead with grit, take ownership, and are not afraid to be a boss when it comes to driving results. We believe the best solutions start when we listen first to our customers, our partners, and each other so we can deliver payment experiences that truly make a difference for the businesses we serve.
We are a team that moves quickly, thinks entrepreneurially, and celebrates big wins together. If you are energized by building relationships, solving real business problems, and creating opportunities for yourself and your clients, Payroc is the kind of place where you can make an impact and grow your career.
Position Overview
This role is ideal for a relationship-driven sales professional who enjoys developing long-term customer partnerships while helping merchants maximize the value of their technology investments. The Strategic Account Manager serves as the primary point of contact for an assigned portfolio of restaurant and retail merchants, combining account management, inside sales, customer retention, and solution consulting to drive customer success and long-term revenue growth.
Initially, this role will focus on supporting Payroc’s existing OnePOS customer base through account management, inbound sales opportunities, customer outreach, and platform enhancement initiatives. The Strategic Account Manager will play a critical role in strengthening customer relationships, supporting key account projects, identifying growth opportunities, and ensuring customers continue to receive exceptional service as Payroc expands its technology offerings.
This is a highly visible position that combines relationship management, revenue generation, customer retention
Duties and Responsibilities
- Account Ownership: Serve as the primary relationship manager for an assigned portfolio of restaurant and retail merchants.
- Customer Retention: Proactively engage customers to strengthen relationships, improve satisfaction, and minimize attrition risk.
- Inbound Sales Management: Respond to customer inquiries regarding software, hardware, payments, services, and operational enhancements while identifying opportunities to expand merchant relationships.
- Account Development: Identify and pursue opportunities to grow revenue through software upgrades, payment solutions, hardware refreshes, and additional Payroc products and services.
- Gateway One Project Support: Act as a primary customer-facing resource for Gateway One migration initiatives, coordinating communication, scheduling, and successful customer adoption.
- Solution Selling: Conduct discovery conversations and recommend solutions that align with merchant operational needs and business goals.
- Strategic Planning: Maintain a long-term account strategy for assigned merchants, identifying future opportunities to modernize technology platforms and improve customer outcomes.
- Pipeline Management: Maintain accurate account records, opportunity tracking, customer activity, and forecasting within CRM systems.
- Cross-Functional Collaboration: Partner with implementation, onboarding, support, product, and sales teams to deliver a seamless customer experience.
- Customer Advocacy: Gather and communicate customer feedback regarding products, enhancements, competitive threats, and emerging market needs.
- Product Expertise: Develop deep knowledge of Payroc POS solutions, payment technologies, software offerings, and industry trends.
Qualifications
- 2+ years of experience in account management, inside sales, business development, customer success, hospitality technology, payments, or related fields.
- Demonstrated ability to build customer relationships and uncover revenue opportunities.
- Strong consultative selling, communication, and problem-solving skills.
- Ability to manage multiple customer relationships and projects simultaneously.
- Strong organizational skills with exceptional follow-through.
- Experience utilizing CRM platforms such as Salesforce, HubSpot, or similar systems.
- Self-motivated and comfortable operating in a results-driven environment.
Preferred Qualifications
- Experience selling or supporting POS, SaaS, restaurant technology, retail technology, or payment processing solutions.
- Experience managing an existing book of business.
- Experience with customer retention and account growth strategies.
- Understanding of restaurant or retail operations.
- Experience supporting software upgrades, platform transitions, or technology modernization initiatives.
- Familiarity with integrated payments and merchant services.
Working Conditions
- Extensive desk-based work involving prolonged periods using a computer and sitting for extended periods.
- Frequent interaction with team members, leaders, subject matter experts, internal stakeholders, and cross-functional partners to support learning intake, coordination, and project execution.
Travel Component
Equality
At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals’ qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.
Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at
[email protected]
Compensation and Benefits
Our compensation reflects the cost of labor across several U.S. geographic markets. Actual compensation may vary based on a number of factors, including location, job-related knowledge, skills, and experience. Depending on the position offered, additional forms of compensation – such as bonuses, incentives, or equity – may also be included as part of the total compensation package. We offer a comprehensive range of benefits to support your overall well-being, both personally and professionally. These may include medical coverage, financial benefits, and wellness support tailored to your needs.
Candidate Privacy Notice
We are committed to protecting the privacy and security of personal information provided to us during the recruitment and hiring process. Our Candidate Privacy Notice explains how we collect, use, store, and protect your personal data when you apply for a role with us. This notice applies to all job applicants and candidates, including those located in the European Economic Area (EEA), the United Kingdom, Canada, and other applicable jurisdictions. You can find our Candidate Privacy Notice on our Careers Page under FAQs.
Note to Agencies
Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.
Your email job alert is now active!