Strategic Operations Director

About Equip 

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture.  Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

About the Role

The Strategic Operations Director plays a critical role in enabling Equip’s Care Operations teams to deliver consistent, high-quality patient care at scale. This role identifies operational opportunities, conducts analysis, and leads cross-functional projects that enhance efficiency, scalability, and performance across Care Delivery and Care Experience.

This is a highly collaborative, strategic individual-contributor role that partners closely with senior leaders and cross-functional teams. This role leverages data, operational insight, and disciplined execution to streamline processes, improve quality, and support the organization’s ability to scale sustainably

Responsibilities

• Support the development of Care Operations strategies and planning efforts by informing goals, success metrics, and tracking frameworks.

• Identify, develop and execute initiatives that improve operational efficiency, compliance, and the patient and provider experience across Care Operations.

• Analyze operational data to identify trends, determine root causes, and generate actionable recommendations for improvement. Drive data insights to action plans.

• Partner with cross-functional teams to design, pilot, and implement scalable processes and operational solutions.

• Build and maintain comprehensive project plans, including timelines, milestones, risks, and stakeholder communication.

• Apply continuous improvement and change management principles to support pilots, assess their impact, and inform decisions on scaling.

• Identify and document best practices that enhance operational consistency, quality, and scalability.

• Contribute to building systems and mechanisms that support the ongoing improvement of Care Operations performance.

• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in business, operations, or a related field.

• 5–8+ years of experience in business operations, management consulting, program management, or a related field. Healthcare-focused experience is strongly preferred.

• Demonstrated experience in strategic project management and/or process improvement.

• Strong analytical and critical-thinking skills with the ability to translate data into insights and influence decision-making. Experience with SQL is a plus.

• Highly proficient in Excel/GSheets.

• Experience implementing scalable processes in a dynamic, fast-growing environment.

• Exceptional communication, collaboration, and stakeholder-management skills

• Ability to manage multiple priorities with excellent organization and adaptability.

• Experience with change management or continuous improvement methodologies (Lean Six Sigma a plus).

Physical Demands

Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed.

At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of  members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.

As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law. 

Our dedication to equitable access, which is core to our mission, extends to how we build our "village." In line with our commitment to Diversity, Equity, Inclusion, and Belonging (DEIB), we are dedicated to an accessible hiring process where all candidates feel a true sense of belonging. If you require a reasonable accommodation to complete your application, interview, or perform the essential functions of a role, we invite you to reach out to our People team at [email protected].

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