This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Supervisor of Servicing, Client Happiness. In this pivotal role, you'll be responsible for guiding a team dedicated to enhancing client relationships and ensuring their happiness. Your leadership will empower frontline servicing agents, enabling them to provide exceptional support across various channels. You will oversee performance and compliance, striving for continuous improvement in servicing quality. Join us to make a direct impact on our clients' financial confidence and success.
Accountabilities
- Lead, coach, and support frontline servicing agents and Team Leads.
- Oversee daily servicing performance, quality, and accuracy across all client contact channels (phone, email, chat, SMS).
- Help resolve escalated client issues and ensure strong problem resolution.
- Monitor workflows, service levels, and servicing outcomes to meet team goals.
- Partner with the Servicing Manager to roll out strategies and improve processes.
- Ensure servicing work meets compliance and regulatory requirements.
- Support team engagement, readiness, and ongoing development.
Requirements
- 2+ years of experience in a contact center or loan servicing environment.
- 5+ years of people leadership experience (Supervisor, Lead, or similar).
- Familiarity with CRM or servicing systems.
- Strong knowledge of loan servicing and repayment processes.
- Comfortable coaching and developing team members in a fast-paced environment.
- Strong analytical, problem-solving, and decision-making skills.
- Clear and effective written and verbal communication skills.
Benefits
- Health, Dental, & Vision benefits plus savings plans.
- Mac computers + work-from-home stipend to set up your home office.
- Monthly internet and phone reimbursement.
- Employee Stock Purchase Plan.
- Restricted Stock Units (RSUs).
- 401(k) plan to help you save for retirement plus a company match.
- Robust tuition reimbursement program.
- $1,000 travel perk on each anniversary with the company to anywhere in the world.
- Competitive days of annual PTO.
- Competitive parental leave.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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