Supervisor - West Tennessee

Description

Job Summary

Job Duties and Responsibilities

Ensures Branch Objectives Are Met

• Assists in setting objectives for branches
• Implements appropriate sales, lending, and collection procedures
• Develops and recommends business strategies to drive growth and profitability in the face of shifting consumer and regulatory behavior
• Continuously reviews locations and markets of existing branches, suggesting changes when needed
• Evaluates branch performance and applies established processes where needed
• Ensures company compliance with state and federal regulations, laws, and all company policies and procedures, including monitoring and reporting fraud and non-compliance

Builds and Leverages a High-Performing Sales and Customer Service Team

• Ensures all timekeeping edits, personnel record updates, and training assignments are completed within required timelines
• Creates a positive team environment, prioritizing employee development and retention, including continuous coaching and feedback
• Performs onsite and remote written visits and personnel evaluations
• Follows up with coaching visits and corrective action in a timely manner
• Identifies and supports employees with the desire and ability to advance within the company

Recognizes Business Trends and Exercises Sound Decision-Making

• Uses available data and company reports to make decisions and solve problems effectively

Develops and Maintains Business Relationships

• Collaborates with Operational and Corporate Office personnel
• Recognizes when to work independently, with state leadership, or with corporate personnel to resolve various disputes
• Acts as a liaison between branch personnel, corporate personnel, and upper management
• Partners with the Talent Management Department to assist in selection, onboarding, and training of new employees

Maintains High Customer and Employee Satisfaction, Accountability, and Retention

• Takes ownership of all activities within the territory
• Investigates, reports, and helps resolve internal and external complaints in a timely manner

Job Requirements

• Completion of the SFC Supervisor Trainee Program and 2–3 years as a branch manager, OR equivalent external experience managing/supervising multiple locations
• Ability to travel daily within the defined territory, with occasional overnight stays and/or work remotely as business needs dictate
• Effective communicator with experience in coaching, collaboration, and conflict management
• Ability to effectively utilize MS Office, including Word and Excel
• Prior customer service, sales, training, industry, and management experience
• Valid driver’s license and daily access to a reliable automobile for business use
• Ability to obtain licenses, certifications, and/or governmental approval to provide ancillary products and services, such as insurance or tax preparation; must maintain IRS suitability
• Ability to analyze data, identify trends, diagnose root causes, and propose solutions
• Driven to continuous self-development
• Strong business acumen with an adaptive leadership style
• Ability to balance strategic thinking with operational delivery
• This position is subject to a background check for convictions directly related to its duties and responsibilities. Only job-related convictions will be evaluated and will not automatically disqualify the candidate.

Physical Requirements

• Frequent travel within the territory
• Regular use of computers, laptops, smartphones, and office productivity equipment (e.g., calculator, copy machine, printer)
• Ability to drive as part of daily job functions
• Requires the ability to communicate verbally and in writing

Educational Requirements

• High school diploma or equivalent required
• Associate or Bachelor’s degree preferred