Support Associate

Scope of Work:

We are seeking a partner to manage junior-level, process-driven operational tasks currently performed by Talent Assistants and Coordinators.

A. Outreach & Deal Support

• Send outbound brand outreach (target: ~10–15/day per operator)
• Conduct follow-ups (2–3x) with brands who have not responded
• Maintain brand and talent pipelines daily (Affinity, CreatorIQ, internal)
• Support deal operations (tracking campaigns, deliverables, brand spend)
• Assist with invoicing processes
• Respond to inbound RFPs and brand inquiries
• Support contract workflows (redlining, version tracking, storage)

B. Scheduling & Administrative Support

• Manage scheduling for creators, brand calls, and internal pod meetings
• Book and coordinate travel
• Manage inboxes (filtering, templated replies, follow-ups)
• Order milestone gifts and maintain gifting workflows
• Support content calendar maintenance (upload scheduling, reminders)

C. Research & Data Operations

• Build brand outreach lists and vertical-specific targeting data
• Pull social media and content performance analytics
• Update CRM tools (Affinity, CreatorIQ)
• Update internal rosters, creator profiles, and deal tracking sheets
• Support talent scouting (basic research, deck prep)

D. General Back-Office Support

• Attend internal meetings to take notes and provide summaries
• Produce daily/weekly status reports for pods
• Handle file management, data entry, and organization

Must-Have

• Experience in outreach, lead generation, or client support
• Ability to manage high-volume outreach and follow-ups
• Familiarity with CRM tools (e.g., Affinity, CreatorIQ) and pipeline management
• Experience supporting campaigns, invoicing, and contract workflows
• Strong organizational and scheduling skills (calendar, inbox, travel)
• Ability to manage content calendars and admin tasks
• Experience in research, data tracking, and analytics
• Ability to maintain CRM systems, reports, and internal trackers
• Detail-oriented with strong communication and multitasking skills
• Experience in reporting, documentation, and general admin support

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

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