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Support Consultant (Dutch-Speaking) - Betting App - Work In Greece

icon briefcase Job Type : Full Time
icon remote-alt Remote / Work from Home

Job Description - Support Consultant (Dutch-Speaking) - Betting App - Work In Greece

Mercier Consultancy MD is excited to offer an incredible opportunity for a Dutch-Speaking Support Consultant to join our team, focusing on a leading betting app! This role will be based in the beautiful setting of Greece, where you will engage directly with users to provide top-notch support and enhance their overall experience. If you have a passion for customer service and enjoy working in a dynamic environment, we want to hear from you!


Key Responsibilities

  • Respond to customer inquiries and issues via various communication channels, including email, chat, and phone.
  • Provide detailed product information and troubleshooting assistance for the betting app to ensure a seamless user experience.
  • Collaborate with internal teams to resolve complex issues and escalate as necessary.
  • Document customer interactions and feedback to help improve service delivery and app functionality.
  • Stay updated on product features, promotions, and industry trends to provide informed support.
  • Help create and maintain support documentation and FAQs to enhance customer self-service options.
  • Fluency in Dutch (both spoken and written) is essential; proficiency in English is a plus.
  • Previous experience in customer support or a similar role is preferred.
  • Strong problem-solving skills and a customer-centric approach to support.
  • Excellent communication skills, with the ability to engage effectively with diverse clients.
  • A keen interest in betting or gaming apps is advantageous.
  • Highly organized and capable of managing multiple support requests simultaneously.
  • Willingness to work flexible hours, including evenings and weekends as required.
  • Competitive Salary
  • Monthly Performance Bonus
  • Monthly Accommodation Allowance
  • Fully Paid Relocation Package
  • Fully Paid Training
  • Private Gym
  • And Much More....
Original job Support Consultant (Dutch-Speaking) - Betting App - Work In Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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