Support Specialist (Louisiana)

About Odyssey:

At Odyssey, our Mission is to enable access to high-quality education across the U.S. regardless of income. We do that by making Education Savings Accounts (ESAs) and microgrant programs accessible to parents and vendors, enabling millions of students across the country to choose their own education paths on the Odyssey platform. At Odyssey, our technology powers programs that collectively support more than 140,000 students across the US in accessing more than $400 million in state funding. 

About the Role:

As a Support Associate, you will be the frontline of our customer support team, providing exceptional service to our users. You will handle customer inquiries, resolve issues, and ensure a positive experience for parents and students. This role requires strong communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced environment.

What You’ll Do:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

• Resolve customer issues and complaints, escalating complex cases as needed.

• Provide accurate information about Odyssey’s services and programs.

• Maintain detailed records of customer interactions and transactions.

• Collaborate with team members to improve processes and enhance the customer experience.

• Participate in training and development opportunities to enhance your skills.

• Meet performance targets and contribute to team goals.

• Stay up-to-date with company policies and product knowledge.

About You:

• Must reside in the State of Louisiana

• Zendesk experience is required

• 1+ years of experience in a customer support role.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and attention to detail.

• Customer-focused with a positive attitude and professional demeanor.

• Ability to work independently and as part of a team.

• Proficiency in using customer support software and tools.

• Fluent in English; fluency in Spanish is preferred.

• High school diploma or equivalent; additional education or certifications are a plus.

Additional Details:

• This role is a remote position for candidates located in State of Georgia, U.S.

• Applicants must be currently authorized to work in the United States on a full-time basis.

• Actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range.

Our Commitment to Diversity:

Odyssey encourages individuals from diverse backgrounds to apply. We are an equal opportunity employer, committed to a fair and consistent interview process. Please inform us in your application if you require accommodation to apply for or perform your job.

Why Odyssey:

Join us if you believe in the power of education as the single most important investment we can make as Americans today. Odyssey is well-capitalized, with venture capital from leading technology investors such as Andreessen Horowitz and Tusk Venture Partners. We are dedicated to making a massive impact in education in America.