TAC Senior Specialist- BAI File Reporting

TAC Senior Specialist – BAI File Reporting

Location: Remote – Must reside in CA, GA, TX, NV, or OH
Employment Type: Temporary / Seasonal Assignment
Assignment Duration: Anticipated through April 2027
Compensation: $30–$37 per hour
Schedule: Monday–Friday, shifts between 5:00 AM and 5:00 PM Pacific Time
Department: Technical Assistance Center (TAC)

About the Opportunity

Professional Search Group has partnered with an established financial services organization to identify an experienced TAC Senior Specialist – BAI File Reporting for a remote, temporary opportunity anticipated to continue through April 2027.

Our client provides treasury management, banking technology, and operational support solutions to financial institutions and commercial banking customers.

This position offers the opportunity to play a critical role in supporting banking system conversions, troubleshooting complex treasury management issues, and ensuring accurate financial reporting during technology migrations.

Position Overview

The TAC Senior Specialist – BAI File Reporting serves as a senior-level technical resource and escalation point for complex treasury management and information reporting issues as banking clients transition commercial customers from legacy systems to new platforms.

The ideal candidate brings hands-on banking experience in BAI/BAI2 file reporting, treasury management operations, system conversions, and technical troubleshooting.

In addition to responding to customer inquiries through phone, email, and chat, this individual will lead testing and quality assurance efforts, validate reporting accuracy, troubleshoot file discrepancies, and help resolve issues throughout the conversion process.

The Senior Specialist will also mentor team members, provide technical guidance, support customer training, and collaborate with banking operations and technology partners to ensure successful migrations.

Professional Search Group is seeking candidates who combine strong technical banking knowledge with excellent problem-solving skills, attention to detail, and the ability to communicate complex information clearly.

Key Responsibilities

Treasury Management & Technical Support

• Support banking clients and commercial customers throughout system migrations, troubleshooting treasury management and information reporting issues.

• Serve as the primary escalation resource for complex, high-priority, or unresolved technical issues.

• Provide subject matter expertise in BAI/BAI2 prior-day and current-day reporting.

• Troubleshoot missing or delayed files, formatting errors, transaction discrepancies, balance mismatches, and control-total issues.

• Assist customers with secure file delivery configurations, including SFTP, secure file transmission, and online banking downloads.

• Support customers in updating ERP and accounting system imports to accommodate new BAI file formats.

BAI Reporting, Testing & Quality Assurance

• Facilitate BAI reporting testing throughout banking platform migrations.

• Develop and execute test plans, test scripts, user acceptance testing (UAT), and parallel testing.

• Compare reporting files generated by new platforms against legacy system outputs to validate accuracy.

• Perform quality assurance on converted accounts and reporting files, including:

  • Account balances and transaction details

  • BAI transaction type codes

  • File record structures

  • Control totals and reconciliation

  • Customer reporting configurations

• Identify, document, prioritize, and track migration defects through resolution.

• Coordinate issue escalation and retesting with banking operations and technology teams.

System Conversion & Migration Support

• Participate in conversion planning, cutover activities, and post-conversion stabilization.

• Monitor initial file deliveries following migration to identify potential reporting issues.

• Investigate and resolve customer-impacting problems during critical conversion periods.

• Provide regular updates regarding testing progress, unresolved issues, and conversion readiness.

• Collaborate with internal stakeholders and banking partners to improve migration processes.

Team Leadership & Process Improvement

• Mentor and provide technical guidance to TAC Specialists.

• Lead training sessions focused on BAI reporting, troubleshooting, and banking system conversions.

• Develop and maintain technical documentation, knowledge articles, FAQs, troubleshooting guides, and testing procedures.

• Identify recurring issues, analyze root causes, and recommend process improvements.

• Assist with challenging customer interactions while maintaining a professional, solutions-focused approach.

Required Qualifications

Banking & Treasury Management Experience

• Minimum 5 years of experience working within a bank's Treasury Management function, including treasury support, implementation, operations, or client services.

• Minimum 1 year of hands-on BAI file reporting experience within a banking environment.

• Experience supporting commercial banking customers with treasury management products, including ACH, wire transfers, positive pay, and online banking.

• Strong understanding of banking information reporting processes and commercial treasury services.

• Experience troubleshooting financial reporting discrepancies and resolving complex customer issues.

BAI/BAI2 Technical Expertise

• Demonstrated ability to read, interpret, validate, and troubleshoot BAI/BAI2 files.

• Knowledge of prior-day and current-day reporting.

• Understanding of BAI record structures, transaction type codes, and control totals.

• Experience identifying and resolving missing, delayed, inaccurate, or improperly formatted reporting files.

• Familiarity with secure file transmission methods, including SFTP.

• Understanding of how BAI reporting integrates with ERP and accounting systems.

• Intermediate to advanced Microsoft Excel skills for reconciliations, reporting comparisons, and issue tracking.

Technical Support & Communication

• Previous experience in technical support, help desk, or customer service environments.

• Experience working with ticketing platforms such as ServiceNow, Zendesk, Jira, HubSpot, or similar systems.

• Strong analytical and systematic troubleshooting abilities.

• Excellent written and verbal communication skills.

• Ability to explain technical banking issues to customers with varying levels of technical knowledge.

• Strong organizational skills and the ability to manage multiple priorities, testing cycles, and escalations.

• Ability to work independently in a remote environment.

Preferred Qualifications

• Experience supporting banking platform conversions or system migrations.

• Hands-on experience with user acceptance testing (UAT), quality assurance, parallel testing, and cutover activities.

• Familiarity with additional financial reporting formats, including:

  • ISO 20022 camt.052 and camt.053

  • MT940/MT942

  • NACHA

• Certified Treasury Professional (CTP) or Accredited ACH Professional (AAP) certification.

• Previous mentoring, training, or team leadership experience.

• Associate or Bachelor's degree in Business, Finance, Computer Science, or a related discipline.

Education

• High school diploma or equivalent required.

• Associate or Bachelor's degree preferred, or equivalent professional experience.

Assignment Details & Requirements

• Temporary Assignment: Expected to continue through April 2027. Actual duration may vary based on project and business needs.

• Work Schedule: Monday through Friday, with shifts scheduled between 5:00 AM and 5:00 PM Pacific Time.

• Work Arrangement: Remote, with applicants required to reside in California, Georgia, Texas, Nevada, or Ohio.

• Must maintain a reliable internet connection and an appropriate remote work environment.

• Must be available to support conversion and cutover activities as required by project needs.

• Periodic travel to Santa Fe Springs, California, may be required.

• Must be legally authorized to work in the applicable location.

Why Consider This Opportunity?

• Work remotely while supporting complex banking technology and treasury management initiatives.

• Apply specialized BAI/BAI2 reporting expertise in a critical technical support role.

• Gain exposure to banking platform migrations, testing, and conversion projects.

• Collaborate with banking professionals, technology teams, and commercial clients.

• Take on senior-level responsibilities, including technical escalations, mentoring, and process improvements.

• Potential consideration for future assignments based on business needs and performance.

Apply Today

Professional Search Group is actively recruiting for this opportunity.

If you have a background in banking operations, treasury management support, financial reporting, or banking system conversions and enjoy solving complex technical challenges, we encourage you to apply.

To be considered, please submit your application through the Professional Search Group website.

Professional Search Group is an equal opportunity recruiting partner. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other status protected by applicable law. Reasonable accommodations are available during the application and hiring process.