Team Lead - Cloud Updates (IFS Ultimo)

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

This job sits within Cloud Operations in IFS Ultimo.

We are looking for candidates with strong analytical skills who are self-motivated and thrive working within an international organization to lead a small team of engineers.

Successful candidates will be located in Sri Lanka. Types of work will include but not be limited to:

Assisting and coaching the team implementing the required tasks, such as; Feature Toggling, Manual Azure Updates and Single Sign On. As the Lead of the team the candidate has to be fully aware of the work that is executed within his/her domain. 

The Team Leader/Lead Cloud Engineer has to be familiar with how our software is used by customers and capable of assessing the impact a change may have on existing customers. Should be able to translate team requirements into clear, actionable next steps in collaboration with the leadership team.

Also has a vision about future implementations and provides guidance to fellow cloud update engineers.

Cloud Update team is responsible for the implementation of new feature toggles and manual updates by analyzing existing customers’ configuration and adapting the processes and data into the new, desired functionality, and the associated project management. Assisting customers in testing and adaptation to the new standard. 

Apart from the above technical responsibilities you will Coordinate with the customer on update planning, explain new features and options, share knowledge and documentation, and gather feedback. Critical thinking to identify potential issues and propose proactive solutions to internal teams and customer.

• A degree in Computer Science, Information Technology, Business IT & Management
• 5+ years of experience as a Systems Engineer, Cloud support Engineer or relevant experience in ERP or EAM Software
• Excellent Presentation skills 
• Excellent Verbal and Written Communication skills
• Extensive Experience with SQL and XML
• Experience with configuration management
• Knowledge and hands on experience with Microsoft Entra ID, SSO/MFA
• Experience with Configuring Software
• Experience with Internal/External Stakeholder Management and experience conducting customer presentations.
• Thorough Experience with Incident Management Software

Leadership Skills

• Atleast 2+ years experience with managing team members in terms of coaching, mentoring, goal setting 
• Skilled in providing technical guidance and support to Cloud Update Engineers
• Dedicated to knowledge sharing to develop and strengthen a team of experts

Additional Skills That Could Set You Apart:

• Proactive and take Initiative
• Technology agnostic and adaptable
• Eager to learn new tools and processes
• Process Optimization

Highly adaptable to changing circumstances because you will be one of the members in working as one of the first hires in Cloud team of IFS Ultimo in Sri Lanka, so there is still a lot to discover!

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.