TechConnect Specialist

Description

Our mission is to improve lives by providing individualized homecare services and support people living at home. We know the care each person needs is unique, and we have built a large variety of services to provide the best person-centered care for our clients to lead fuller lives at home.

Accra is a diverse, inclusive, and equitable workplace in which all employees are valued and respected and can bring their whole self to work. Our employees reflect the demographics of the communities we serve, and we are committed to modeling diversity, equity, and inclusion within our industry.

Accra Offers:

• Work/Life Flexibility
• Professional Development Opportunities
• Generous Paid Time Off Options
• Free Mental Health/Wellbeing Program
• Medical, Dental and Vision Insurance (Full Time Employees)
• HSA & FSA (Full time Employees)
• 401(k) Retirement Plan
• Company Paid Disability & Life Insurance (Full Time Employees)

About This Role:

The TechConnect Specialist will be the first point of contact for external stakeholders with technical questions. The Specialist will be responsible for the investigation, education and resolution of inbound call and email inquiries. The TechConnect Specialist will focus on phone applications, web navigation, client/caregiver portals and other technical troubleshooting. The TechConnect Specialist will provide back-up support for calls and emails that are transferred internally. 

Requirements

• Minimum 2 years of customer service experience, either phone or in person.
• 2 years of post-secondary education preferred.
• Strong computer navigation and understanding of technical systems, including but not limited to, Microsoft 365 Dynamics, databases, spreadsheets, and communication software.
• Ability to learn and understand Accra’s programs and work with internal departments.
• Aptitude to learn, understand, navigate, and explain software in an effort to assist end users.
• Positive and proactive problem-solver with the ability to think on your feet while providing excellent customer service.
• Ability to maintain a high level of confidentiality.
• Advanced written and verbal communication skills. 
• Strong organizational skills and the ability to multitask with attention to detail.
• Must pass a background study with the Minnesota Department of Human Services.