Technical Implementation Manager

Who We Are

Apella is applying computer vision, machine learning, and natural language processing to improve the standard of care in the most critical aspect of healthcare: surgery. We build applications to enable surgeons, nurses, and hospital administrators to deliver the highest quality care.

Who You Are

We are looking for a Technical Implementation Manager to support the design, configuration, validation, and ongoing monitoring of Apella's customer data interfaces. You'll work alongside our Senior Technical Implementation Manager to ensure our hospital partners receive accurate, timely data from their EMR systems — including Epic, Cerner/Oracle Health, and related reporting platforms.

This role is hands-on and customer-facing. You'll own the day-to-day communication with customer interface and reporting teams, execute testing and validation for new go-lives, monitor production interfaces for variances and outages, and help build scalable processes and documentation. You should be comfortable working with healthcare data, asking the right questions, and driving implementation tasks to completion.

In This Role You'll

• Lead customer-facing implementation tasks — Serve as the primary point of contact for customers during data interface setup, coordinating with their EHR/Optime, interface, and reporting teams to meet project milestones.

• Execute data validation and testing — Build and run test scripts to validate HL7 interfaces (SIU messages), report-based data feeds (e.g., Epic Reporting Workbench, Clarity scheduled/logged case reports, block schedule and release files), and other data sources.

• Monitor production interfaces — Track active customer data feeds for variances (e.g., new surgical service lines, unmapped procedures) and outages (e.g., missing fields, dropped messages), escalating and resolving issues proactively.

• Support new customer onboarding — Coordinate the technical data integration workstream for new implementations, including staging environment setup, endpoint testing, and production go-live QA.

• Maintain documentation and processes — Create and maintain customer-specific data configuration documents, test plans, runbooks, and interface specifications.

• Collaborate cross-functionally — Work closely with Product, Engineering, and Customer Success to relay data availability questions, surface limitations (e.g., real-time vs. nightly batch data), and inform the product roadmap with implementation insights.

• Support scoping of new data sources — Assist in evaluating alternative data sources such as ADT feeds, orders interfaces, and Epic APIs as Apella expands its data platform.

What You'll Bring

• 2–4 years of experience in healthcare technology, EHR integrations, or a related implementation/technical operations role.

• Familiarity with electronic health records — experience with Epic (e.g., OpTime, Radiant, Cupid, Bridges, Reporting Workbench, Clarity) and/or Cerner/Oracle Health is strongly preferred.

• Working knowledge of healthcare interoperability standards such as HL7 (SIU, ADT) and familiarity with interface engines.

• Comfort working with data — ability to compare, validate, and troubleshoot scheduling data across systems using tools like Excel, Google Sheets, or SQL-based reporting tools (e.g., Metabase, Hex).

• Strong project management and organizational skills, with the ability to manage multiple customer implementations simultaneously.

• Excellent written and verbal communication skills — you'll be the person our customers hear from regularly on implementation progress.

• A collaborative, detail-oriented mindset with a bias toward proactive problem-solving.

• Experience creating and maintaining test plans, project plans, or technical documentation.

Nice to Have

• Direct experience working at Epic, Cerner/Oracle Health, or a healthcare technology company in an implementation, integration, or technical analyst capacity.

• Familiarity with surgical scheduling workflows and perioperative data.

• Experience with SSO configuration and testing.

• Background in reporting tools and data exports (e.g., Epic Clarity, Reporting Workbench, Crystal Reports).

Our benefits:

• Competitive salary and stock options

• Flexible vacation policy and a culture that values time for rest and recharging

• Remote-first work environment with unique virtual and in-person events to foster team connection

• Comprehensive health, dental, and vision insurance—we're a healthcare company that prioritizes your health

• 16 weeks of parental leave for all parents

Apella is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We encourage people from all backgrounds to apply to our roles.