Technical Support Agents

 Technical Support Agents Level A+

Are you ready to step into the world of cutting-edge live dealer and gaming experiences? We are a dynamic, worldwide company seeking passionate individuals to join our team as Technical Support Agents!

**What We Offer:**

- Full-time position with 5 days a week, offering flexible schedules (morning/afternoon/night)

- Work from Home - Embrace the comfort and flexibility of remote work

- Competitive Salary - Rewarding your dedication and expertise

- Professional Development Opportunities - Growth is encouraged and supported for every team member

**Responsibilities:**

As a Technical Support Agent, you'll immerse yourself in a role that includes but isn't limited to:

- Providing exceptional customer service via chat, email, and our ticketing system

- Conducting detailed investigations for client incidents

- Maintaining and updating comprehensive documentation

- Managing and resolving customer issues while ensuring continuous monitoring and reporting

- Collaborating across departments and with external partners, including PMs, QA, dev teams, and Account Managers

- Identifying opportunities for process improvements to enhance our operations

**Requirements:**

We're looking for someone who brings:

- A minimum of 2 years of customer service experience, especially in live chat environments

- Proficiency in ticketing systems and familiarity with Jira or other Project Management and service desk tools

- Strong multitasking abilities and effective problem-solving skills

- Experience working with remote teams and excellent communication skills

- A proactive, self-motivated approach and a positive attitude

- Exceptional written and verbal English communication skills

- Previous exposure to the online gaming/gambling industry would be advantageous

- Experience with video streaming, API integrations, and CMS systems would be a distinct plus

**Ready to Level Up? Apply Now!**

If you're excited about this opportunity, take the next step! Send your application to [email protected] and become part of our vibrant team shaping the future of live gaming experiences. Join us on this thrilling journey!

*Location: Costa Rica | Remote work*