The Department administers numerous benefit programs for current, inactive, and retired
public employees and their beneficiaries. The benefit programs include the Wisconsin
Retirement System, group health insurance, group life insurance, deferred compensation,
employee reimbursement account, income continuation insurance, long-term disability
insurance, duty disability, and long-term care insurance. This position will be responsible for
developing detailed worker procedures documentation for changed business processes
resulting from technology modernization and other changes, updating instructional manuals
and informational brochures in plain language.
*We prefer the candidates be in-state to attend periodic meetings person. Remote work is
available for majority of time.
An acceptable candidate will have extensive experience writing technical policies and
procedures and translating complex information into plain language in the insurance or other
employee benefits administration field or a related area. Candidates must be able to
collaborate with varying audiences and work independently to effectively prioritize and
manage completion of their workload. The work requires judgment, initiative, and problem-
solving ability. Other specific qualifications include:
Ability to develop text and visual representations for large volumes of complex
procedure documents meeting organizational standards.
Experience writing user-friendly content that meets the needs of the target
audience.
Experience maintaining and updating technical documents.
Experience creating content to educate and instruct an audience with varying
levels of baseline knowledge about a complex subject.
Experience curating and organizing information into reference documents.
Ability to evaluate current content and identify opportunities for process and
procedure improvements.
Someone with 5 years or more experience in the insurance and other employee benefits
administration field or a related area. The individual will perform a variety of tasks in
collaborating with a variety of subject matter experts to gather information, reviewing
screens and process and data flows in multiple technology tools, and working independently
to develop effective detailed worker procedures and instructional materials such as manuals
and informational brochures in plain language.
Required Skills
Bachelor’s degree or comparable professional experience in insurance and other
employee benefits administration or related field
5 or more years of experience as an effective technical writer, including writing
documentation and procedural materials for multiple audiences
Preferred Skills
Superior written and verbal communication skills, with a keen eye for detail
Proven ability to handle multiple projects simultaneously, with an eye for
prioritization
Self-motivated, self-disciplined, and able to work with minimal supervision
Quickly learn and understand complex topics and make them easily understandable in
text, graphs or diagrams, and pictures.
Ability to review and/or copy edit content developed by others and work
collaboratively with cross-functional teams.
Please include in candidate submittals:
At least one writing sample or other work products sample (max of three samples)
Requirements
Top Required Skills & Years of Experience:
• Bachelor’s degree or comparable professional experience in insurance and other employee benefits administration or related field
• 5 or more years of experience as an effective technical writer, including writing documentation and procedural materials for multiple audiences
Nice to Have Skills:
• Superior written and verbal communication skills, with a keen eye for detail
• Proven ability to handle multiple projects simultaneously, with an eye for prioritization
• Self-motivated, self-disciplined, and able to work with minimal supervision
• Quickly learn and understand complex topics and make them easily understandable in text, graphs or diagrams, and pictures.
• Ability to review and/or copy edit content developed by others and work collaboratively with cross-functional teams.
Remote / Work from Home
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