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Telephony Engineer

icon building Company : Acclaim
icon briefcase Job Type : Full Time
icon remote-alt Remote / Work from Home

Job Description - Telephony Engineer

We're expanding the team and are looking for a Telephony Engineer.

  • 5 to 10 years of experience in VoIP and telephony engineering
  • Deep understanding of SIP protocol including messaging, methods, response codes and SDP, as well as troubleshooting of signaling and media issues including NAT and RTP
  • Knowledge of FreeSWITCH/Asterisk/ or any other b2ua including architecture, dialplan development using Lua/XML/conf, configuration of SIP profiles, gateways and modules, performance optimization
  • Experience building utilities, tools, management services for VoIP infrastructure
  • Experience with any kind of programming language.
  • Solid understanding of networking including TCP IP, RTP RTCP and traffic analysis using tools such as tcpdump, Wireshark and sngrep
  • Strong Linux administration (Debian or Ubuntu)

Nice to have

  • Experience with Go language.
  • Experience with Kamailio/Opensips or rtpengine
  • Familiarity with CI CD, Docker, Ansible and Kubernetes
  • Experience with large scale telephony systems
  • Experience with ESL and Sofia knowledge
  • Experience with Node.js for integration services, event socket (ESL) interaction with FreeSWITCH and REST API development
  • Background in voice biometrics projects
  • Design and modernization of the telephony infrastructure
  • Integration with telecom providers in the US, LATAM and Europe
  • Optimization of resources and telecom costs
  • Building call handling systems from scratch for both outbound and inbound traffic
  • Development of integration solutions with the AI platform
  • Driving reliability, scaling and fault tolerance
  • Working with high call volumes using Kamailio/OpenSIPS and rtpengine
  • Participate in 2d and 3d level support duties as well as on-call rotation
  • The team has built award-winning AI products for tech corporations — devices, voice assistants, products that are actually in the world 
  • Cutting-edge tech stack: Speech Technologies, NLP, Generative AI (LLMs, diffusion models), voice-first agentic architecture with privacy-first and on-premises deployment
  • High engineering bar and real ownership — the team cares about what actually works in production, not what looks good in a demo, and you'll see the impact of your work directly 
  • Fast career progression — a senior-heavy team and a high volume of real problems means you grow faster than you would anywhere else 
  • Startup pace with enterprise stability — real clients, real revenue, no bureaucracy 
  • Fully remote across Europe
  • 21 vacation days + public holidays + 5 sick days 
  • Private English lessons via Preply
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About the Company

Acclaim

Acclaim is a voice-first AI customer experience (CX) platform purpose-built for regulated industries including banking, fintech, healthcare, and insurance. It provides enterprises with goal-oriented AI agents that go beyond conversation to deliver agentic solutions that solve end-to-end business pro...

Read more about the company

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