Job Description - REMOTE Tier 1 Customer Support Representative
NOW HIRING FULLY REMOTE TIER 1 HELP DESK REPRESENTATIVES!!
Schedule: Monday- Friday 9AM-6PM EST
**Equipment is provided
Skills & Qualifications:
Previous call center experience in a tech environment is a MUST
Background in customer support (inbound call handling and ticket creation)
Strong knowledge/experience with hardware troubleshooting (our customers primarily use HP laptops)- ex. performance issues, password reset, etc.
Job Descriptions
Will take inbound calls supporting families w/ login issues and provide customer support as needed to resolve any issues.
Will handle roughly 30-50 inbound calls a day dealing with troubleshooting and support.
The Customer Service Representative (CSR) is a member of the Family Tech support Contact Center.
The CSR is responsible for responding to a high volume of inquiries about the company’s products or services, complaints, remote access to computers, helping with logins, website issues, and navigating their platforms.
The Associate Customer Service Representative takes inbound calls, LiveChat, and/or emails from Family, students and Occasional calls from teachers who are with students.
Trained in and proficient in responding to inquiries across many programs.
Hours are Monday-Friday 9a-6p
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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