TOC Shift Supervisor

Salary :

$90,000 - 110,000 yearly

Company : Vivsoft Technologies

Job Type : Full Time

Remote / Work from Home

Job Description - TOC Shift Supervisor

TOC Shift Supervisor
Clearance Required: Public Trust
Location: On-site, Mississippi
Position Type: Full-Time
Company: VivSoft Technologies

About VivSoft:
VivSoft is a mission-driven technology company specializing in Cloud, DevSecOps, Artificial Intelligence, and Digital Experience. We are a diverse team of innovators focused on creating open, scalable, and automated solutions that drive digital transformation in the federal space. Our work culture fosters collaboration, creativity, and continuous learning.

Job Summary:
We are seeking experienced TOC Shift Supervisors to lead and manage technical operations center activities supporting enterprise network infrastructure. In this role, you will analyze, test, troubleshoot, and evaluate LAN, WAN, and Internet systems to ensure network availability and performance. You will serve as a subject matter expert and lead a team in maintaining operational stability with minimal interruptions, contributing to 24/7 shift-based mission support.

Key Responsibilities:

Lead network analysis, testing, troubleshooting, and evaluation of LAN/WAN/Internet systems
Supervise shift-based operational support within a Technical Operations Center (TOC)
Perform ongoing maintenance and monitoring to ensure optimal network performance
Identify and resolve connectivity issues, escalating complex incidents as needed
Coordinate with engineering teams to implement network changes and updates
Maintain shift logs, incident reports, and system documentation
Ensure compliance with enterprise IT policies, security protocols, and service standards
Act as the primary point of contact during assigned shifts for all TOC operations

Required Skills & Qualifications:

Minimum of 5 years of IT experience serving as a lead or subject matter expert
Certification in at least one of the following: CCIE, CCNP, CISSP, RCSP, or MCITP/MCSE
Proven experience supporting and maintaining large-scale network systems
Strong leadership, troubleshooting, and communication skills
Ability to manage critical incidents under pressure and coordinate response efforts
Familiarity with enterprise network tools, monitoring systems, and ITSM platforms

Benefits:

Comprehensive Medical, Dental, and Vision Plans (100% employer-paid for employees only)
Life Insurance
Paid Time Off (Flexible/Combined PTO, Bereavement Leave, 11 Company Paid Holidays)
401K Retirement Plan with employer match
Professional Development Training Reimbursement
Flexible/remote work schedules

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TOC Shift Supervisor

Job Description - TOC Shift Supervisor

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