Tour Operations Planner - Japanese Bilingual

Join one of the largest travel companies as a Tour Operational Planer. In this dynamic role, you will leverage our advanced Dynamic Packaging System (DPS) to plan, develop, and operate customizable tour experiences.

【Essential Job Functions】
Operation / Planning and Developing our tour

• Plans new tour/capabilities and product line to meet the FIT demand.
• Handles operations/arranges buses, guides, admissions, Amtrak tickets, air tickets, show tickets, restaurants, etc.
• Improves and maintains operational efficiency and profitability.
• Resolves daily occurrences such as weather delays, cancellations, traffic delays, etc.
• Answers questions from Sales team and travel agencies.
• Makes estimates for special requests and arrangements
• Deals with complaints or suggestions from customers.
• Monthly closes tour transactions; reports costs and profits.
• Sets up promotional campaign for web customers and agencies.
• Fully understands and acts on our customer needs.
• Negotiates with operators for prices, itineraries etc.,
• Communicates well with operators, sales team, and travel agencies.
• Uses judgment in regular interaction with operators and related parties.
• Consults with your superiors or experienced colleagues when troubleshooting.
• Maintains and develops customer base through heartfelt assistance and quality services, and timely interaction with sales staff.
• Understand own function from a bigger, organizational perspective, and its impact on daily activities.

Other Duties

• Seeks constant improvement, more efficient and less expensive ways and means in work processes.
• Performs special projects and other miscellaneous duties as assigned by your superiors.
• Maintains high ethical standards in the workplace.
• Reports all irregular issues and problems to your superiors for solutions.
• Maintains good communication with your superiors, office staff members and outside contacts.
• Complies with all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

【Skills and Experience】

• Possesses 0-1 years of experience in the travel industry, or equivalent skills, in one's expertise.
• Possesses sufficient knowledge and skills to perform day-to-day responsibilities.
• Speaks, reads and writes Japanese language.

【Working Hours】

• Normal business hours between 8:45 a.m. to 5:30 p.m.
• May be required to work after normal business hours and weekends.

【Working Environment】
Work can be performed remotely but may be required to report to the Torrance Office two times per month or as required.