Tracking & Tracing Specialist

We are looking for a detail-oriented and proactive Tracking & Tracing Specialist to join our logistics team. You will be responsible for monitoring shipments, ensuring timely deliveries, and maintaining clear communication with carriers and clients. This role plays a key part in delivering operational excellence and customer satisfaction.

Key Responsibilities:

• Monitor and trace domestic and international shipments in real time

• Communicate with carriers, warehouses, and clients to ensure timely and secure deliveries

• Identify delays, exceptions, or potential disruptions and escalate appropriately

• Maintain accurate shipment records in internal systems

• Provide shipment status updates to internal teams and customers

• Collaborate with Customer Support and Operations teams to resolve delivery issues

• Ensure compliance with internal procedures and client-specific requirements

• Analyze tracking data to identify trends or recurring issues

Working conditions:

• Working schedule: Mon-Fri 1430-2330 CST / ⏰ Belgrade Time: 21:30 – 06:30

• Remote mode of work

• 10+ business days of paid time off (7 days of USA-based Public Holidays + 3 sick leaves)

• Team building and corporate events

• Equipment provided

• A supportive team

Qualifications:

• Previous experience in logistics, transportation, or customer service (1+ year preferred)

• Strong communication and organizational skills

• Ability to multitask and stay calm under pressure

• Attention to detail and problem-solving mindset

• Good computer skills; experience with TMS/WMS systems is a plus

• English proficiency (intermediate or higher, depending on client region)