Please note: Completion of the Prevue Assessment at the end of this application is required to be considered for this position.

Training and Development Assistant – Remote

Position Summary

We are seeking a motivated and detail-oriented Training and Development Assistant to support employee performance and development across our organization. This remote position will focus on evaluating and certifying employees' phone skills across a variety of departments while supporting process improvement and reporting initiatives.

The ideal candidate is an excellent communicator with a strong customer service background, solid technology skills, and the ability to work effectively with teams across the organization.

Key Responsibilities

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  Analyze and certify employees' phone skills across a variety of departments.

  
  


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  Evaluate phone interactions based on established customer service and communication standards.

  
  


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  Identify trends and opportunities for improvement.

  
  


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  Support process improvement initiatives to enhance operational efficiency and effectiveness.

  
  


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  Develop and maintain reports and dashboards to provide actionable insights to key stakeholders.

  
  


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  Collaborate with cross-functional teams to ensure initiatives align with organizational goals.

  
  


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  Support additional training and development projects as needed.

  
  

Qualifications

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  High school diploma or equivalent required.

  
  


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  Minimum of one year of customer service experience required.

  
  


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  Experience working with phone scripts preferred.

  
  


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  Proficiency with Microsoft Office Suite and general computer technology.

  
  


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  Excellent verbal, written, and interpersonal communication skills.

  
  


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  Strong organizational skills and attention to detail.

  
  


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  Ability to work independently and collaborate effectively with others in a remote environment.

  
  


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  Ability to manage responsibilities effectively in a fast-paced environment.

  
  


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  Strong commitment to providing exceptional customer service and supporting employee development.

  
  

Position Details

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  Full-Time

  
  


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  Remote

  
  


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  Monday–Friday

  
  


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  $15–$17 per hour