REMOTE Training & Development Specialist, II

Job Title REMOTE Training & Development Specialist, II Job ID 2021-13246 Job Locations US-NC-At Home Position Category Human Resources Company Carrington Mortgage Holdings, LLC Position Type Contractor/Consultant Location : Location US-NC-At Home Job Post Information* : Posted Date 11/8/2021 Job Post Information* : External Company Name Carrington Mortgage Holdings, LLC Job Post Information* : External Company URL http://www.carringtonhc.com/ Company : Postal Code 99999 Company : Address At Home-North Carolina
The Training and Development Specialist is responsible for facilitating, instructing and delivering technical and non-technical training to new and existing employees, consistent with the business units and company-wide training policies and procedures. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. ESSENTIAL DUTIES AND RESPONSIBILITIES: Proactively conducts technical and non-technical, in-person and virtual training leveraging technology to provide success in an employee’s current role and/or desired role. Ensures employees across the country and in multiple time zones have a position training experience. As a part of the learning environment, coaches employees on how to be successful when engaging with other team members, customers and management. Engage in learning through train-the-trainer process and self-development to expand the quantity or instructional content which can be facilitated on multiple subjects to multiple markets (understanding marketed specificity) and to one or more business lines. May work in the business unit and assist members and/or observe and coach employee’s on-on-one to improve performance. Coaching employees may include observation, feedback and engaging employees to participate, take action, and commit to change. Perform other duties as assigned. ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES: Excellent verbal and written communication skills Strong organizational skills and collaboration skills Computer literacy and proficiency with Microsoft Office applications (MS Word, Excel, and PowerPoint) Solid track record and proven ability to work with all levels of management Strategic thinker with the ability to align programs and projects with Carrington’s mission and vision Team player who enjoys collaborative work as well as individual responsibilities Strong customer service orientation and high attention to detail
Mortgage Lending Origination job role experience and knowledge of compliance, processes and systems Development of training resources, and facilitation of training delivery experience both virtually and on site Superior ability to communicate and provide instruction to others accurately, both in writing and verbally Proficient with Microsoft Office Suite and general systems and technology knowledge and interest Excellent attention to detail in document research and content development for instruction. Willingness and appetite to learn new functions and processes High level of desire to help and support others with a service focus Flexible with a high sense of urgency for project completion EEO/AAP Employer