Training Services Coordination and Logistics Associate III

Summary:  Provide learning administrative services to support client learning and data management needs 

Duties and Responsibilities include the following:

• Perform data entry as it relates to learning administration

• Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow)

• Make certain client standard operating procedures, processes and service level agreements are maintained

• Identify and trouble shoot discrepancies and issues

• Escalate issues to Manager for resolution

Qualifications:

• Entry level for Bachelor’s degree or 2 years of successful working experience in:

  • A learning organization

  • Training administration (preferred but not required)

  • Customer service

• Knowledge of and experience with learning management systems (preferred but not required)

• Experience in Microsoft Office suite

• Team-oriented but self-motivated and able to work with minimal supervision

• Demonstrated attention to detail, strong quality focus, and well organized

• Successful prioritization of work requirements and multitasking, as necessary

• Analytical and problem solving skills

• Client focused to build and maintain professional working relationships

• Ability to remain flexible and adaptable to constant change

• Effective oral and written communication skills with clients, leadership and team members
  
  Requirements:

• Willing to work on Malaysia Public Holidays & night shift (supporting ET hours)

• Remote working