Travel Operations Assistant

Position Overview:

Indagare is seeking Travel Operations Assistants to join our Bookings team. Our Travel Operations staff support a Trip Designer partner, working closely with them to manage the logistical and operational needs of all trip-planning activities that enable our members to discover authentic experiences and make remarkable journeys.

You will report to the Operations Manager. This is a fully remote, U.S. based position.

What You’ll Do:

• Ensure all-important details are gathered to put together a trip itinerary. This includes:
• Corresponding by phone and/or email with hotels and other suppliers (tour guides, ground operators, etc.) to check rates and availability.
• Making and confirming reservations and services.
• Creating and editing detailed trip proposals, itineraries, and final documents.
• Troubleshooting common travel questions such as routing, visa requirements, etc.
• Ensuring accurate pricing, invoicing, and payments working with international currencies.
• Establish strong relationships with travel partners and destination experts.
• Collaborate and share intel with other Travel Operations Assistants and Designers, as well as assist in training and coverage efforts.
• Expand your knowledge of the travel industry and destinations via Indagare training to grow into a Trip Designer or Operations Lead role.
• Other duties as assigned.
• This position is currently remote and can be based anywhere in the United States.

What You’ll Bring:

• Bachelor’s degree preferred
• 1+ years of full-time professional experience preferred
• A passion for travel planning and a strong desire in growing into a travel specialist
• A natural ability to deliver excellent customer service in line with our hospitality ethos
• Strong organizational skills with demonstrated ability to meet key milestones on time and with quality
• Excellent attention to detail and follow-through
• Ability to adjust to changing priorities and handle multiple assignments at once in a fast-paced, dynamic environment
• Positive and collaborative attitude
• Technical skills to get the job done. This includes being proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Google Docs, Google Sheets). Slack, Salesforce and Zoom experience preferred