Traveling Trainer Technical 3 (Residential)

The Traveling Trainer Technical for Residential provides product and technical training support to internal and external customers.  Responsible for ensuring customer satisfaction through training and providing satisfactory customer technical support. 

NOTE: THIS IS A TRAVELING POSITION TRAVELING MORE THAN 90% OF THE TIME

Responsibilities may include:

Facilitate technical and/or sales training including installation, controls, commissioning, service, troubleshooting, product, and basic applications 

Work with subject matter experts to develop or enhance curriculum as required 

Prepare training facility and lab prior to training classes 

Maintain training material inventory at assigned location 

Maintain training facility standards, including equipment and tools 

Assist in development of product and technical training programs, including curriculum and corresponding training materials such as PowerPoint presentations, videos, and manuals 

Provide training support, including communication, promotion and coordination of product and technical training 

Acts as a liaison between sales, product marketing, service, and training 

Assist at educational or industry conferences; ability to present at conferences

Perform additional projects/duties to support ongoing business needs

Audit technical trainers 1&2 and experienced independent trainers

Nature & Scope:
Applies advanced knowledge of job area typically obtained through advanced education and work experience

Manages projects and processes while working independently and with limited supervision

Coaches and reviews the work of lower-level professionals

Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions

Knowledge & Skills:
Experience training in the technical service field 

Proficiency with MS Office (Outlook, Word, Excel and PowerPoint) 

Knowledge of HVAC products and controls 

Knowledge of management systems is a plus 

Proven track record of success in service and customer service 

Excellent written and verbal communication skills 

Excellent presentation and facilitation skills 

Ability to interact with students of varied backgrounds 

Ability to effectively present information and respond to questions from management, students and customers  

Ability to interact effectively with internal and external customers; builds long-term business relationships; represents the Company’s brand to all customers 

Ability to read, analyze and interpret technical business periodicals, professional journals and technical procedures 

Ability to write reports, business correspondence and develop course curriculum 

Ability to anticipate and solve practical problems and resolve issues 

Customer focus – proactively finds ways to exceed customer needs 

Detail-oriented, well organized 

Ability to work in a team environment and take initiative individually 

Ability to apply good judgment, strong work ethic, and integrity on the job

Experience:

8+ years of experience with HVAC installation, commissioning, service and maintenance  

8+ years facilitating product and technical training

Education/Certification:

HVAC degree or certification  

Bachelor’s degree in Engineering, or related field, preferred

People Management: No

Physical Requirements / Work Environment:

Must be able to perform essential responsibilities with or without reasonable accommodations

Reports To: MANAGER, TECHNICAL TRAINING 

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.