UKG Concierge Lead

Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

 About the Client

The client are committed to transforming the Human Capital Management (HCM) and Workforce Management (WFM) industry through a strategic focus on Strategy, Process, and People. Our goal is to deliver solutions that truly meet our client's needs, not just the latest trend. By partnering with the best in the industry, we broaden our capabilities
and consistently achieve our client's business outcome.

What you’ll do

• Monitor and Manage Concierge intake and resolution for assigned customers


• Coordinate with non-Concierge resources and follow up internally to resolve gaps
  (missing estimates, missing owners, pending access/onboarding, aging tickets)


• Review dashboards regularly to track completed work, in-progress items, blockers,
  and risks


• Ensure customer meetings and deliverables are prepared for and executed to
  expected quality standards


• Watch for delivery risk, scope changes, capacity conflicts, and client dissatisfaction;
  escalate to leadership when required


• Discover and analyze client business requirements and business processes


• Create usable documentation including audit findings, business requirements, and
  product design documents


• Translate findings and product design documentation into properly configured
  applications (Timekeeping, Scheduler, etc.)


• Actively participate, and as needed lead, testing, and quality assurance activities for
  the projects.


• Assist with change management and user acceptance testing


• Maintain the internal project management system up to date with all-time worked,
  task status, and related documentation


• Lead impactful meetings that bring customers and team members together, creating
  alignment and driving progress


• Craft and communicate project blueprints, defining work plans, scope, timelines, and
  resourcing to keep everyone on track


• Drive efficiency and continuous improvement by managing projects with our proven
  methodology while suggesting improvements to boost speed and consistence 


• Maintain current in-depth technical, functional, and operational knowledge of UKG PRO WFM (Dimensions), and/or Ready


• Experience with UKG Workforce Central and understanding of Workforce Central vs.
  PRO WFM differences is helpful but not required

What You Bring

• Minimum 5 years' UKG experience with completing full implementations of UKG Pro
  WFM and/or Ready – participated in at least 3 project end to end through go live.


• End-to-end experience with the following Dimensions modules:

 Our Hiring Process

We utilize AI tools to enhance hiring efficiency and ensure a fair evaluation. Consequently, candidates will engage with an AI Interviewer, supervised by Human Talent Acquisition Experts who will support your entire application journey.

Our AI Expectations: While we encourage you to use AI for CV refinement and research, we require that all interviews and assessments be completed through your own authentic effort. The use of real-time AI assistance during interviews or to complete skills tests is strictly prohibited to ensure a fair and genuine evaluation of your capabilities.

What You’ll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast-growing startups and dynamic companies. 

·   Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience. 

·   Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.

·   Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home. 

·   Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.