Ultrasound Repair Technician 2

Probo Medical is a diagnostic imaging sales and service provider that delivers high-quality, affordable healthcare products and services to medical practices around the world. With locations that span across the US, Canada, the UK and parts of Europe, we’ve made it our mission to increase access to healthcare services for patients worldwide. We believe that it starts with reducing healthcare costs and empowering medical professionals to make smarter decisions for their healthcare business. As employees of Probo Medical, we focus on building quality relationships with customers, by empowering our teams to solve problems together and creating long-lasting relationships with our customers. If you have a passion for healthcare and share our common goal to help increase patient access to affordable, high-quality products and services, we encourage you to apply! 

The Ultrasound Repair Technician 2 plays a crucial role in ensuring ultrasound systems are cosmetically and functionally up to OEM standards. The primary role of the Ultrasound Repair Technician 2 is to identify repairs, both functionally and cosmetically, and identify/locate the parts to fix the unit. The Ultrasound Technician Repair 2 will ensure accuracy and the highest quality during part removal, including proper logging of parts in Salesforce. The Ultrasound Repair Technician 2 has the ability to repair ultrasound systems in house or on site with guidance from technical support if needed. The Ultrasound Repair Technician 2 has been trained on GE, Philips and Mindray ultrasound equipment.

Job Duties:

• Follows and adheres to all Probo Medical and OSHA safety policies and regulations
• Performs and logs daily safety checks
• 100% ESD compliance when handling parts
• Resolves system issues by performing electronic and mechanical repairs where needed
• Installs software application programs
• Physically removes parts from imaging systems using a variety of tools and methods
• Properly identifies parts from systems using parts manuals, online resources, and historical system information
• Ensures all recoverable parts are properly removed and logged in Salesforce
• Performs secondary quality checks on repaired/tested parts
• Manages parts exchanges
• Ensures quality through proper removal  
• Ability to disassemble and rebuild ultrasounds to properly remove/repair to OEM specifications
• Collaborate with other departments, regarding issues with equipment
• Ensures area is ready for audits, by maintaining the area to ISO 13485 Standards
• Provide onsite repairs when needed with guidance from technical support

Minimum Qualification: 

• 1-3 years experience in mechanical/electrical environment
• Must be able to lift up to 50 lbs.
• Experience with hand tools a must
• Prior experience working on ultrasound systems a must
• Basic computer skills and ability to read and understand part manuals
• On the job training from Ultrasound Repair Technician 1

Knowledge, Skills & Abilities:

• Desire to learn.
• Creative problem solving.
• Sense of urgency.
• Attention to detail.
• Logical thinking.
• Resourcefulness.
• Cross-functional participation.
• Solid Communication, both verbal and written.