VP Disability & Leave Operations

Director, Disability & Absence Management

Own the Relationship. Drive the Results. Work from Anywhere!

Lead with heart. Deliver with excellence.” ✨

Work remotely—your office, your vibe!
Empower a team and shape success
Build strong client partnerships that matter

Work remotely—your office, your vibe!

We’re looking for a compassionate, strategic leader to guide our disability and absence management programs across multiple claim teams. You’ll support operations for STD, FMLA/Absence, Paid Leaves, LTD, and integrated programs—ensuring exceptional service, strong client relationships, and consistent performance

• Facilitates the implementation, continuous improvement and integration of all disability and absence management programs/processes within the unit.


• Provides proactive leadership in developing a continuous improvement culture within the IDAM department. Ensures that all aspects of the department's operations are meeting corporate guidelines, federal, state, and local law and are in accordance with professional standards and confidentiality. Concurrently, assessing the various programs ensuring they meet their defined objective and are meeting the needs of our clients.


• Manages, hires, trains, develops and motivates qualified individuals.


• Maintains up-to-date knowledge of industry trends in integrated disability and absence management to ensure that the various programs and processes are truly best practice.


• Manages business unit to budget to meet corporate revenue objectives.


• Communicates P&L performance and positive/negative trends to executive management.


• Prepares budget forecasts as well as periodic re-forecasts as required.


• Works with the reporting and analytics team to ensure our key metrics are current and measures that allow a view of the day to day efficiency and effectiveness of the operations as well as the higher level business impact that can be benchmarked.


• Participates in sales presentations and meetings with prospects and current accounts in support of corporate revenue objectives.


• May participate in the appeals process.


• Performs other related duties as required.

• Bachelor's Degree or equivalent work experience required.
• Minimum of eight years progressive experience in managing integrated disability and absence management programs with preference for employer-based experience
• Six years in a supervisory or leadership capacity required
• Expertise with IDAM best practice benchmarking and metrics
• Demonstrated ability to establish critical relationships at all levels of the organization and with external partners
• Exceptional communication skills, change management skills, and customer focus
• Strong organizational and time management skills
• Excellent oral, written, and presentation skills
• Demonstrated experience in building high performance teams - ability to inspire a shared vision and empower and motivate a team. Desired:
• Experience in a broader integrated health and productivity model including healthcare, on-site clinics, wellness, and EAP
• Experience with middle to large complete company e.g. 7,000 + employees, union representation and industrial, highly physically demanding jobs.
• Licensed disability adjuster

• Desired:

  • Current membership/leadership in professional organization critical to the field
  • Must complete continuing education requirements as outlined by Crawford Educational Services
  • Nationally accredited certification in a related profession such as Certified Disability
  • Management Specialist (CDMS) or Certified Case Manger (CCM)

  #LI-DV1