VP Technology Implementation & Deployment

The VP Technology Implementation & Deployment will be responsible for successful implementation and deployment of Omega’s technology solutions across large healthcare provider organizations. This position will serve as the executive leader for customer technology deployments, partnering closely with Product, Engineering, Operations, Services, and Client teams to ensure customer commitments are translated into successfully deployed, production-ready solutions. 

The role owns implementation governance, deployment execution, customer executive engagement, technology readiness, go-live success, and deployment scalability. While delivery is performed through globally distributed teams, accountability for successful technology deployment outcomes rests with this role. This position works closely with a peer Services Deployment Leader responsible for operational transition and managed services readiness.

Technology Implementation & Deployment Leadership

• Own end-to-end deployment of Omega technology solutions from implementation planning through production go-live.
• Lead multiple concurrent customer implementations across large healthcare provider organizations.
• Translate contracted requirements, platform capabilities, and customer objectives into executable deployment plans.
• Ensure successful execution of implementation, integration, testing, deployment readiness, and go-live activities.

• Drive predictable, high-quality deployment outcomes that meet customer commitments.

   

Executive Customer Leadership

• Serve as the senior technology implementation executive for customer engagements.

• Build trusted relationships with customer executives and key stakeholders.
• Lead implementation governance, executive reviews, risk management, and escalation resolution.

• Represent Omega's Product and Technology organizations throughout the implementation lifecycle.

Commercial-to-Delivery Transition

• Validate implementation scope, assumptions, dependencies, timelines, and delivery readiness.
• Ensure alignment between commercial commitments, platform capabilities, and deployment execution plans.

• Establish governance frameworks and implementation success criteria at project initiation.

   

Enterprise Orchestration

• Coordinate execution across Product Management, Engineering, Data, Integration, Security, Operations, and Services teams.
• Drive alignment and accountability through influence rather than direct authority.

• Manage implementation risks, dependencies, scope changes, and critical escalations.

   

Platform Standardization & Deployment Excellence

• Drive implementation standardization, scalability, and repeatability across customer engagements.
• Balance customer requirements with platform standardization objectives.
• Establish reusable implementation methodologies, playbooks, governance frameworks, and deployment best practices.

• Partner with Product and Engineering teams to reduce implementation complexity and improve deployment efficiency.

   

Organization & Team Leadership

• Lead and develop a high-performing implementation and deployment organization.
• Drive operational excellence, execution discipline, and continuous improvement.
• Build organizational capability to support increasing implementation scale and complexity.

Key Success Indicators/Attributes

• % of implementations delivered on committed go-live dates.

• Number of successful technology go-lives.

• Customer satisfaction with implementation experience.

• Executive stakeholder satisfaction.

• Number of critical implementation escalations.

• Implementation cycle time.

• Deployment predictability and quality.

• Improvement in implementation standardization and deployment repeatability.

   

Supervisory Responsibility

Yes

Work Environment

This job operates in a remote home office environment. This role routinely uses standard office equipment such as computers and phones.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and talk or hear. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5 p.m. This position occasionally requires long hours and weekend work.

Travel

Yes, 25 - 50%

#LI-DC1 #LI-Remote

Required Education and Experience

• Bachelor's degree in Engineering, Computer Science, Information Systems, Healthcare Administration, Business, or a related technical field.

• 15+ years of experience in healthcare technology, healthcare consulting, revenue cycle transformation, or enterprise software implementation.

• 10+ years leading large-scale customer implementations, deployment organizations, or technology transformation programs.

• Strong understanding of healthcare revenue cycle operations and healthcare technology ecosystems.

• Demonstrated experience deploying enterprise software solutions, healthcare platforms, or digital transformation technologies.

• Proven success managing executive customer relationships within large healthcare provider organizations.
• Experience leading globally distributed teams and complex cross-functional initiatives.

• Experience deploying AI-enabled platforms, workflow automation solutions, healthcare software products, or enterprise technology platforms.

Preferred Education and Experience

• Master’s degree preferred.