Warranty Specialist (Onsite Austin, Texas)

About Us:

Establishment Labs is changing the medical device, breast health, aesthetics and reconstruction industry by designing, developing, and manufacturing an innovative portfolio of advanced medical aesthetic device technologies and wellness solutions. It is currently the world’s fastest-growing women’s health company.

Our Femtech solutions are proudly produced at two MDSAP-certified, carbon neutral, LEED Gold certified, state-of-the-art manufacturing facilities in Costa Rica and are approved for sale in more than 85 countries.

Since 2018 the company trades on the NASDAQ stock exchange under the ticker symbol ESTA and has a market cap of around $1.8 billion.

This is an exciting opportunity to join an innovative international company in hyper-growth as we launch a significant revolution to transform the women´s aesthetics industry. 

Objective

Support Motiva USA warranty management by acting as the primary point of contact for claim inquiries, verification, and workflow routing across all communication channels. Provide professional and empathetic customer service by effectively managing inbound calls and electronic inquiries from patients, providers, and Field Sales Agents.

Oversee accurate documentation and adherence to established business protocols to ensure timely progression of warranty requirement gathering, resolution, and payment.  Serve as a cross trained resource for US order management to ensure seamless customer support and business continuity.

Main Responsibilities

• Act as point of contact for inbound warranty inquiries


• Conduct outbound follow-up with health care providers to receive warranty requirements


• Verify requirements and submit requests for payments and credits


• Assist patient and health care providers with Motiva Imagine Inquiries


• Provide cross functional support to Order Management for business continuity


• Collaborate with cross-functional teams

Minimum Qualifications

• Bachelor’s degree.


• Customer Service training, Salesforce/SAP training


• Proficiency in MS Office (Outlook, Excel, Word


• 2+ years of experience on Customer service in medical device, pharmaceutical, or related industry (preferably in fast-paced call center supporting)


• Analytical thinking

Please note that this position is on-site at our Domain location.

Important Note: This job description includes the necessary aspects required to evaluate this job position. It should not be used as a comprehensive list 
of all responsibilities, skills or functions.
 
At Establishment Labs we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability (visible and not visible), gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.