WFH Work Queues Collector

Position Summary:
The Collector is responsible for maintaining work queues in our client’s Electronic Health Record (EHR) software platform. Work queues must be maintained to the client and company standards. This is achieved by contacting consumers in order to negotiate payment plans, follow-up on broken promises and follow-up on expiring credit cards, while following Federal, State, company and client collection guidelines and laws. The collector may be required to work in multiple client EHRs. The collector may work in either an early-out or bad debt environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
   • Works accounts assigned to Hollis Cobb in EHR work queues
   • Professionally persuade patients to pay on current and/or past due medical debts
   • Overcome stalls and objections and suggest money sources for debt payment
   • Leave messages with consumers informing them of contact points via a mandated script
   • Update the customer record with new information, record the call result or disposition, as well as any relevant notes about the call via the menu or narrative section of            the system
   • Complete or defer accounts in the work queues per guidelines
   • Adhere to the production standards set for the department and client
   • Other duties as assigned by manager

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPEREIENCE:
   •  High school diploma is required
   • 1 year of relevant experience is preferred
   • Previous experience in customer service, sales, early-out or bad debt collections, or a related role is preferred
   • Previous Epic experience preferred

KNOWLEDGE, SKILLS AND ABILITIES:
   • Strong organization and communication skills
   • Ability to use professional language and grammar
   • Understanding and fully complying with all federal and state laws and regulations (including HIPAA and FDCPA) with regard to FDCPA, state and local laws, collection               policies and procedures
   • Intermediate to advanced Microsoft skills in Word and Excel
   • Strong multi-tasking skills and the ability to work in a fast-paced environment
   • Ability to compute math calculations using addition, subtraction, multiplication, division, and percentages
   • Strong telephone communication and negotiation abilities
   • Must have the ability to simultaneously talk and type
   • Ability to type minimum of 25 wpm

PHYSICAL SKILLS AND ABILITIES:
While performing the duties of this job, the employee is occasionally required to stand or walk and lift and/or move up to 25 pounds. Also may be required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel or crouch or crawl; see, talk and hear.

WORK ENVIRONMENT:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent/employee works in a temperature-controlled office environment or a Work from Home office environment. Incumbent/employee must be able to work on a computer for the scheduled shift; answers and makes telephone calls using a standard or computer soft telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources and utilizes multiple screens and systems simultaneously. All incumbents/employees are provided a Webcam and are required to be on camera 100% of the time during the scheduled shift.

Illinois, Maryland and New Jersey residents click below for compensation and benefits:
https://www.holliscobb.com/illinois-maryland-residents/

Hollis Cobb is an Equal Opportunity Employer