WHSN Staffing Specialist

Position Summary

The Washington Healthcare Staffing Network (WHSN) is an exclusive, hospital-owned Managed Service Provider (MSP) operated by the Rural Health Enterprise (RHE), an LLP owned by The Rural Collaborative and 23 public hospital districts in Washington.

WHSN’s mission is to help rural hospitals across Washington efficiently access and manage high-quality clinical staffing through collaboration, innovation, and transparency.

We are now seeking an attentive, customer-oriented Staffing Specialist to join our growing team!  This position is full-time and fully remote.  All work must be performed from WA state.  

The Staffing Specialist plays a key role in supporting the success of WHSN.  This role serves as the primary point of contact for our member hospitals and suppliers. The Staffing Specialist provides first-line troubleshooting and support, monitors job order activity, supports time and attendance tracking, and collaborates with facility leaders to enhance job visibility and placement success. This position is ideal for someone who is detail-oriented, organized, people-focused, and thrives in a fast-paced, service-driven environment.

Qualifications

Education

• High School Diploma or equivalent required


• Associates Degree preferred


• Certification in Human Resources or Healthcare Staffing (e.g., PHR, SHRM-CP, CSP, CHP ) or healthcare recruitment (e.g., CHCR) preferred

Experience

• 2+ years' experience working in a fast-paced, customer-oriented environment that required strong multi-tasking and prioritization is required.


• 2+ years’ healthcare experience in a clinical, staffing, Human Resources or credentialing role required

Skills/Knowledge/Abilities

• Ability to read, write, speak and understand English


• Commitment to the mission of supporting rural hospitals through high-quality staffing solutions


• Familiarity with clinical roles, required credentials, and DOH / JC / DNV regulations


• Strong interpersonal and relationship-building skills


• Ability to manage multiple priorities in a fast-paced, deadline-driven environment


• Excellent time management skills with ability to anticipate tasks and prioritize assignments.


• Ability to independently utilize tools, networks, and resources to gather information, solve challenges, and optimize processes.


• Ability to optimize the use of software systems for maximum efficiency


• Proficiency in Microsoft Office Suite.


• Typing speed of at least 40wpm with 98% accuracy


• Ability to communicate verbally and in writing, in a professional, thoughtful, customer-service-oriented manner


• Strong organizational skills and attention to detail.


• Ability to work both independently and collaboratively within a dynamic team.


• Ability to effectively teach others with various learning styles


• Promote/deliver excellent customer service to both internal and external customers (hospitals, staffing agencies)

Essential Duties and Responsibilities

Account & Relationship Management

• Serve as the main point of contact for assigned hospitals and associated staffing agencies


• Provide exceptional support and customer service, resolving concerns quickly and professionally


• Develop strong relationships with facility managers, credentialing contacts, and agency representatives


• Escalate unresolved issues appropriately and follow through on resolution


• May participate in rotating after-hours call for emergency staffing situations

Credentialing

• May participate in the credentialing process by verifying licenses, certifications, immunizations, background checks, and drug screens per facility requirements

Job Order Monitoring & Support

• Monitor staffing orders and ensure candidate submissions are reviewed by facilities in a timely manner, according to their contract


• Follow up with facility staff to keep requisitions moving through the approval pipeline


• Identify job orders with no submissions and recommend adjustments to improve visibility and attractiveness


• Consult with facilities on rates and other recruitment strategies to support fulfillment

Timekeeping & Payroll Support

• Monitor weekly time and attendance of clinicians placed at assigned hospitals


• Review weekly timekeeping files for accuracy and completeness


• Work with facilities and agencies to resolve discrepancies or missing time entries


• Ensure timely and accurate approval of clinician hours for consolidated billing

Vendor Management System (VMS) Utilization

• Serve as a super user of the Vendor Management System (VMS), utilizing the platform to efficiently match and place WHSN candidates with hospitals.Ensure accurate data entry and maintenance within the VMS to streamline candidate placement and tracking.


• Provide guidance and training to team members on effective use of the VMS.

Continuous Improvement

• Stay current with industry trends, changing legal requirements, competitor practices, and evolving workforce dynamics


• Participate in professional development opportunities to enhance staffing skills and knowledge

Licensing & Special Requirements:

Must have reliable transportation and the ability to attend in-person meetings at a variety of locations throughout the state. If driving a personal vehicle, the employee must have a valid driver's license and automobile coverage greater than 100/300/100. 

Working Conditions

• Most work is performed in a remote home-office setting.


• Work must be performed from the state of Washington. 


• Some travel (less than 5%) to attend meetings and occasional overnight stay may be required.


• May require occasional evening hours.

Physical Requirements

• Requires standing or sitting at a computer workstation for long periods of time (8+ hours/day).


• Requires hand manipulative skills for word processing and writing (8+ hours/day).


• Must be able to read fine print (8+ hours/day).


• Must be able to verbally communicate with WHSN users (2+ hours/day)