Renewal Sales Representative

Process customer license audits for Sales and Customer Success, addressing discrepancies as they arise Ensure prompt and accurate responses to inbound customer requests and internal communications Deliver excellent customer service throughout the renewal lifecycle Ensure all renewals are completed prior to their expiration date Manage a pipeline of renewal quotes and orders with strong prioritization and time management Process monthly renewals for assigned Arena customers and submit to the correct customer contacts Strong time management skills with the ability to prioritize competing deadlines Ability to quickly understand technical and pricing concepts Strong customer service mindset Effective collaborator across teams Exceptional attention to detail Comfortable working independently Strong multitasking ability Passion for analytical thinking, problem‑solving, and organization Ability to escalate issues appropriately Excellent communication skills, including the ability to clearly convey policies and constraints 1-2 years of contract renewals, customer success, or inside sales experience Experience with Salesforce and Salesforce CPQ