Renewal Sales Specialist

Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.  

As a Renewal Sales Specialist you will be responsible for the generation of revenue through maintenance and subscription renewals and upselling of additional services. This will be accomplished through the contact and building of relationships with existing customers to renew contracts and identify opportunities for up-selling through calling campaigns and email communication. This is a customer facing sales role assigned to a specific territory demanding interaction with multiple levels of leadership within small/mid-size financial institutions. Additionally, you are responsible for providing sales forecasts, obtaining quotes, performing customer research online, and updating/maintaining records in our customer relationship management (CRM) system. 

Location: Hybrid: 2 office days required, North Canton, Ohio. 

• Follow best practices and processes to achieve and exceed your annual quota through renewal sales and identify potential upsell opportunities to maximize growth 
• Own a territory and build relationships with customers 
• Engage customers in a value discussion surrounding their maintenance renewal to secure business through email and calling campaigns 
• Prioritize weekly and monthly renewal activities to maximize quarterly renewal revenue 
• Conduct outbound customer calls to make customers aware of their upcoming renewal and renewal options
• Respond to customer calls and emails promptly related to renewal 
• Create and provide customer proposals and supply any related documentation and/or brochures supporting the customer proposed solution to ensure renewals are closed timely 
• Utilize Salesforce to properly document, report and forecast current and future renewal opportunities. 
• Collaborate with the field-based and inside sales teams and provide forecasts for your manager 
• Work closely with business partners to develop a positive working relationship and maintain up-to-date information on renewals processes, campaigns and changes to technology. 
• Assist in executing campaigns targeted at existing customers 
• Manage and track the entire maintenance renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and members of the Global Business Services organization
• Assist in other sales and marketing tasks as needed

• Bachelor's Degree and/or equivalent work experience
• Ability to manage a high-volume outgoing customer call
• 1-3 years of sales and/or customer service experience required
• Thrive in a fast paced inside sales/customer service environment 
• Highly organized, able to prioritize and manage time effectively
• Able to track information accurately with a strong attention to detail 
• Exposure to CRM systems and previous outbound, inside sales/customer service experience a plus  
• Excellent mathematical skills with emphasis in accounting or financial math 
• Location: Hybrid: 2 office days required, North Canton, Ohio.  

Preferred Qualifications

• Highly motivated, well-organized, flexible, and results oriented
• Proven ability to assess, manage and operate effectively given multiple priorities in a mission-critical environment
• Excellent verbal and written communication skills
• Proven track record of flexibility in a team setting 
• Consistently demonstrate high energy and proactive behaviors

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