Renewals Coordinator

We are Looking for a Renewal Coordinator to support us in managing day-to-day communications and follow-ups for our monthly tenant renewal proposals. In this role, you'll be the go-to person for keeping the renewal process running smoothly and ensuring the residents feel heard and valued. 

Responsibilities:

Primary Responsibilities:

• Handle daily renewal questions and requests from residents via phone calls, texts, and emails.


• Follow up with tenants regarding their pending renewal proposals.


• Provide timely, attentive, and upbeat service to residents, ensuring their needs are met in a way that reflects positively on our business.


• Keep me updated on renewal timelines and vital reporting information.


• Review daily renewal reports to guide your communications with both tenants and management.


• Direct tenants to the appropriate team members for additional questions and support.

Other Duties:

• Network with our team of leasing agents and coordinators to grow your skills and gain efficiency.


• Ensure everything you do complies with company policies, as well as federal and local regulations.


• Attend meetings and connect with other employees to share best practices.


• Take on additional duties assigned to them.

Qualifications:

• Must have at least 2+ years of experience in Real Estate VA, Property Management or anything in the same manner.


• Clear and effective written and verbal communication skills.


• Strict Ability to meet strict and aggressive deadlines.


• Strong ability to multitask, problem-solve, and prioritize your workload in a fast-paced environment.


• Excellent interpersonal, organizational, and relationship management skills.


• A positive attitude with strong initiative, resilience, due diligence, and resourcefulness.


• Experience using Yardi or general knowledge of property management is a big plus.


• Must be amenable to work during CST Business Hours.