Renewals Specialist Team Lead

Requisition Number: 100392 

Renewals Specialist Team Lead

Insight at a Glance

• 14,000+ engaged teammates globally
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

As the Team Lead, Warranty Renewals at Insight, you’ll be responsible for the leadership and strategic direction of various shared services functions and operations functions across our three solutions areas, ensuring client success is a top priority for all at Insight. In addition, as a Team Lead at Insight, you’ll be responsible to lead with the Insight Leadership Commitments top of mind and develop your team for growth. Along the way, you will get to: 

• Advocate and demand a focus on the client’s point of view and perspective on everything we do.
• Develop an end-to-end measurement system to understand the overall client experience across functions and solutions areas, with trending.
• Drive, with the appropriate organizations, action plans to deliver a world class, high quality, client experience and manage the governance around these measurement processes.
• Drive consistency and standardization around sales engagement, services engagement and supporting process engagement including ongoing client satisfaction measurement process (above and outside of contractual obligation SLAs).
• Oversee process improvement functions related to client success
• Drive SLA improvement and improve speed of execution across all operations functions, while ensuring quality is best in class.
• Develop relationships with leaders across all areas and international equivalents to ensure a balance between business units’ and markets’ needs with the requirement to support and drive scalable business processes.

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• Must be customer obsessed.
• Must be a self-driven strategic and tactical leader to drive continuous improvement with the ability to operate at both the strategic and where required, detailed level.
• Must be an exceptional leader (by way of our Insight Leadership Commitments).
• Excellent communication and relationship-building skills.
• Experience in strategic planning and execution. Knowledge of contracting, negotiating, and change management.

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: 

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Chandler || Nevada (US-NV) || United States (US) || Sales/Business Development || None || US - Chandler,AZ ||