Rental Agent

Rental Fleet Associate

Who We Are

For more than 50 years, Glendale Chrysler Jeep Dodge Ram has proudly served the St. Louis community as one of Missouri’s top-performing automotive dealerships. We take pride in our reputation for exceptional customer service, long-standing community involvement, and a commitment to excellence in everything we do.

We are seeking a motivated and dependable individual to help manage and maintain our growing rental vehicle fleet. This role plays a key part in ensuring our customers receive a seamless rental experience from start to finish.

Responsibilities

• Greet and assist customers in person and over the phone regarding rental pricing, vehicle availability, and policies


• Respond to customer inquiries promptly, ensuring all calls are returned within one hour


• Complete rental agreements accurately for each vehicle rented


• Verify proof of insurance, driver’s license, and secure all required signatures


• Inspect returned vehicles for mileage, fuel level, and potential damage; complete a check-in form for every return


• Close rental agreements immediately upon vehicle return


• Clearly explain all rental policies, including:




• No smoking or pets allowed


• Responsibility for damages and violations


• Full fuel tank required upon return




• Coordinate with insurance companies to verify coverage, confirm payment terms, and follow up on claim payments


• Ensure timely payment for all rental types: warranty, customer pay, internal, and insurance claims


• Wash, vacuum, and detail rental vehicles to ensure they are clean and ready for the next customer


• Track daily rental revenue and utilization using Excel


• Scan rental agreements and maintain organized digital records


• Communicate daily with Service Advisors and Management about customers currently in rental vehicles


• Maintain an organized, professional workspace and protect all customer information

Qualifications

• Minimum 1 year of customer service experience preferred


• Strong attention to detail and organizational skills


• Professional, friendly, and customer-focused demeanor


• Availability of working Saturdays


• Valid driver’s license required


• Ability to drive manual transmission


• Must be willing to complete a pre-employment background check and drug screening

What We Offer

• Medical and dental insurance


• Paid training and development opportunities


• Growth and advancement potential within the dealership


• Family-owned and operated environment


• Long-term job stability


• Paid holidays, vacation, personal, and sick days


• Employee vehicle purchase programs


• Accurate electronic timekeeping and payroll