Rental Clerk - Jaguar Houston North

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

At Jaguar Houston North, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Compensation (Hourly):

• $17.00 / hour

Summary:

The Rental Clerk will be the friendly face of our service-loaner desk and will greet clients, match them with the right vehicle, and handle all contracts, inspections, and payments. With keen attention to detail and a customer-first mindset, they’ll keep the loaner fleet organized and the guest experience running smoothly in our fast-paced dealership.

Duties & Responsibilities

• Greet service guests, verify reservation details, and match them with an appropriate loaner vehicle.
• Complete loaner contracts, explain terms, capture driver’s license/insurance, and secure signatures.
• Conduct quick but thorough walk-around inspections (pre- and post-rental); document damage and mileage in the DMS.
• Track fleet inventory and availability; alert Service Advisors when stock is low or vehicles are overdue.
• Collect fuel, mileage, damage, and cleaning charges at return; reconcile payments and post to RO.
• Coordinate timely vehicle prep (fuel, wash, detailing) with porters or vendors to keep turnaround tight.
• Make follow-up calls/texts for overdue returns, service appointment reminders, and CSI surveys.
• Cover the cashier desk as needed—process payments, print receipts, and close out repair orders.
• Generate daily/weekly loaner utilization and damage reports for Service Management.
• Help enforce loaner policies with Service Advisors and coach them on correct loaner-vehicle billing.

• 1+ year of hands-on experience in an automotive rental desk, dealership loaner program, or major rental-car company.
• Working knowledge of rental contracts, vehicle inspections, and customer-payment collection.
• Strong data-entry skills in a DMS, rental software, or similar system.
• Professional, upbeat communicator.
• Willingness to stand, walk the lot, and lift up to 25 lbs during vehicle checks.
• Must be authorized to work in the USA
• Must be willing to undergo pre-employment compliance requirements: Drug testing, background check, MVR.

Compensation (Hourly):

• $17.00 / hour

Schedule:

• FULL TIME
• Sundays Always Off
• Saturday Availability Required

Perks & Benefits:

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off that Grows with You
• Sundays Always Off
• Closed on Thanksgiving & Christmas
• Employee Pricing on Purchases & Leases
• Free & Discounted Gym Membership Options
• Exclusive Travel Deals on Hotels, Rentals & Airfare
• Career Growth in a Fortune 500 Company

All your information will be kept confidential in accordance with EEO guidelines