Rental Coordination Manager

Ziegler CAT is seeking a Rental Coordination Manager to lead and develop our inside rental and call center teams across assigned branches. This role serves as a liaison between sales leadership and rental operations, ensuring consistent performance, strong customer service, and efficient rental processes. The ideal candidate brings strong communication skills, a coaching mindset, and the ability to drive operational excellence in a fast paced environment.

Responsibilities:

• Supervise inside rental and call center employees at assigned branches - responsible for hiring, training, and ongoing performance coaching of team members
• Lead routine team meetings in addition to monthly one-on-one calls with direct reports to orchestrate an ongoing learning environment.
• Inform team members of new processes and update them on both divisional and corporate initiatives
• Oversee employee dashboards to ensure consistent performance across team members – work with team to best utilize dashboards to stay abreast of key rental metrics
• Develop strategies to boost rental efficiency and customer satisfaction while complying with company policies
• Partner with branch managers to enhance rental equipment availability and reduce downtime for Ziegler’s customers
• Report on team status and metrics to rental leadership on a regular basis
• Handle escalated customer issues in a professional manner seeking fair resolutions.  Keep rental leadership informed throughout the process and resolution
• Initiate and run rental projects and communication as required, for example seasonal equipment rentals

Qualifications:

• 2-year degree required, 4-year College degree preferred
• 4+ years in heavy equipment and/or agriculture industry experience preferred
• Excellent written and verbal communication
• Proficient in Microsoft Office Suite
• Personal Attributes: Customer Focus, Planning/Organization, Problem Solving, Attention to Detail, Leadership and Teamwork

Travel:

• Up to 20% travel

Minimum Physical Requirements:
• Standing, walking, using hands, talking, hearing
• Working Conditions are indoors, and noise level is quiet

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The total compensation (base plus incentive) for this position is

$90,700.00 to $136,000.00

Starting wage is dependent on skills, experience, and education. Along with competitive pay, full time positions are benefits eligible which includes:

• Health, Dental, Vision and Life Insurance

• 15 days of PTO your first year, accrual starts day 1

• 9 paid holidays

• 401(k) plan with company contribution and match

• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year

• Short-Term and Long-Term Disability Insurance, FSA & EAP

• Paid Parental Leave & Funeral Leave

• Fitness membership discount

• Education Assistance

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.