Rental Coordinator Supervisor

Description

RESPONSIBILITIES:  

• Responsible for “cold calling” potential and existing customers within RECO territories.
• Responsible for using ZOHO CRM to maintain customer accounts.
• Responsible for acquiring new rental customers in all of RECO’s designated territories.
• Prepares rental contracts and ensures all proper documentation and insurance coverage is obtained prior to renting the equipment.
• Closing rental deals from inbound inquiries and leads provided by the RSM/TSM.
• Generate all rental related invoices.
• Negotiate rates on equipment rentals in accordance with pricing policies and procedures
• Coordinates all rental equipment deliveries, transfers, and returns.  Communicates all required details with the Logistics Department.
• Prepare shipping/receiving documents and create purchase orders.
• Communicate pertinent information to RSM/TSM’s.
• Answer incoming customer phone calls and returning all messages within one hour.
• Responsible for following up and collecting payment on all rental related invoices in a timely manner.
• Gather information and answer questions regarding equipment availability and specifications.
• Log all rental activity daily and send a daily report to management.

Requirements

REQUIREMENTS (Skills, Technology, and Physical Requirements)

• Proficient in MS Office and Google platform
• Familiarity with CRM and logistic software.
• Strong communication, leadership, and a willingness to hold employees accountable.
• Must have the ability to multitask and demonstrate excellent time management skills.
• Must be detail oriented and ensure that documentation is accurate and complete.
• Basic understanding of the industrial, earth moving, or construction industry.
• Strong customer service and support.