Rental Property Manager

Benefits of working with Henderson Properties!

• You receive 80 hours of PTO in your first year of employment and then it increases to 120 hours of PTO after your one year anniversary.
• We match up to 3% if you enroll in our Retirement Plan.
• We observe 8 Paid Holidays throughout the year.
• Insurance options to Full Time Employees after 90 days of employment.
• Flexible Working Schedules and option to work from home on Fridays.
• Discounts on real estate sales and maintenance work.

GENERAL DESCRIPTION

This is a full time position in which the person will be responsible for managing the real estate assets of our Owner clients maximizing the investment potential for the assets. The Rental Property Manager will act on behalf of the Owner in order to fulfill the terms of the management agreement. Area of service includes Charlotte and Gastonia.

PRIMARY RESPONSIBILITIES/DUTIES

• Expected to consistently demonstrate the company core values in work, decision-making, and interactions with colleagues, customers, and partners.
• Able to take responsibility for actions and outcomes and persist despite obstacles. Demonstrate dependability in difficult circumstances and show a sense of urgency about getting results.
• Produces work that is accurate and reliable in an efficient and timely manner. Able to be alert and concentrate on routine work details as well as organize and maintain a system of records. Able to follow detailed procedures and ensure accuracy in documentation and data. Establish high standards and measures and be able to meet quality expectations despite pressing deadlines.
• Impresses clients with exceptional service and continually searches for ways to improve processes. Understands and anticipates client’s needs, wants and issues. Able to demonstrate a high level of service delivery and do what it necessary to ensure customer satisfaction.
• Ability to analyze problems or procedures, evaluate alternatives and select the best course of action while exhibiting judgment and a realistic understanding of issues. Uses logic to solve difficult problems, even when dealing with emotional topics, and looks beyond the obvious.
• Clearly expresses ideas and thoughts, both written and verbally, as well as exhibits good listening and comprehension. Keeps other adequately informed about issues affecting the business.
• Brings about great results from ordinary circumstances and prepares for problems and opportunities in advance while also anticipating emerging customer needs. Demonstrate dependability in difficult circumstances and show a sense of urgency about getting results.

Specific duties include:

• Provide advice and make recommendations to Owner for improvements to the properties in their portfolio.
• Monitor market conditions and set appropriate rental rates for vacant properties.
• Develop and implement marketing plans to maximize cash flow of the asset.
• Advise and submit recommendations to Owner regarding all aspects of financial viability of their property.
• Monitor and ensure performance of management contracts and lease contracts.
• Communicate with the Owner on a regular basis to update the Owner of significant events regarding their properties.
• Review monthly cash flow statements/disbursements for accuracy.
• Review and respond to emails and telephone calls on a regular basis throughout the day and log correspondence in the computer system.
• Review invoices for accuracy and approve for payment.
• Maintain appropriate trust account funds for all properties according to NC & SC Trust Account guidelines.
• Complete property inspections: move-outs, new property, Section 8, etc. in accordance with management contract.
• Coordinate with Maintenance Division to ensure timely completion of make-ready process on vacant properties.
• Coordinate with Leasing Department in securing new tenants and negotiating rents.
• Other duties may be assigned.

COMPANY CORE VALUES

We work hard. We work smart.

We believe together we are stronger.

We choose a positive attitude.

We have fun.

We challenge the status quo.

POSITION SUCCESS FACTORS

Attention to Detail

Commitment to Task

Communications

Coping

Customer Focus

Flexibility

Integrity

PREFERRED EDUCATION

Bachelor’s degree required or equivalent education and experience.