Rental Return Specialist

Description

Drive Green VI is seeking a detail-oriented and customer-focused individual to serve as our Rental Return Specialist. In this role, you will be the first line of defense in our claims process, ensuring that all post-rental vehicle damage is properly documented, communicated, and escalated for timely resolution and repairs. You’ll work closely with our Claims Manager to help recover repair costs from appropriate parties, enabling us to maintain a clean, reliable rental fleet. If you have a sharp eye, great interpersonal skills, and enjoy working in a fast-paced environment, we want to hear from you.

Core Responsibilities:

• Conduct thorough visual inspections of vehicles upon return for any signs of damage.
• Accurately document damage using video, photographs, and written reports.
• Interact with returning customers to clarify any damage incidents in a courteous, professional manner.
• Upload and organize inspection documentation in the company’s claims system.
• Collaborate with the Claims Manager to prioritize and escalate claims.
• Coordinate with Rental Fleet Service and Maintenance teams to flag vehicles for immediate attention.
• Assist with identifying patterns of recurring damage or high-risk usage.

Requirements

• Must possess and maintain a valid, unexpired drivers license.
• Must possess and maintain a clean driving record.
• High attention to detail with strong observational skills.
• Excellent customer service and communication abilities.
• Ability to work outdoors and walk around vehicles in all weather conditions.
• Comfortable using mobile apps or tablets for data entry and photo capture.
• Strong organizational and time management skills.
• Prior experience in vehicle inspection, insurance, rentals, or claims (a plus, not required).