Rental Service Supervisor

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Rental Service Supervisor in Baltimore, Maryland. The Rental Service Supervisor is responsible for directing and supervising the Rental Shop and Field activities of the Rental Technicians and Rental Service Advisors. This position is responsible for ensuring that a safe work environment is consistently promoted at all times, particularly those involving the repairs and/or maintenance of Rental Fleet assets, all of which allow customers to achieve success by providing quality Rental equipment in a consistent and timely manner and that the equipment is cleanly and properly maintained.

Seeking candidates with previous leadership and supervisory experience; Previous experience in service or rental operations and comprehensive knowledge of heavy equipment repair procedures and applications, preferred; College/technical degree, or comparable industry experience, preferred. 

Requirements for the Rental Service Supervisor position include:

• Must have excellent oral and written communication skills.


• Must have excellent customer relations skills.


• Must be organized and able to prioritize and multi-task.


• Must have the ability to manage and delegate work.


• Must have strong mechanical knowledge.


• Proficient in use of a computer; able to adapt to changing technology.


• Promote a positive customer experience.


• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Physical requirements must be met for the Rental Service Supervisor job, including regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to sit. The employee must regularly lift and/or more up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned.    

Starting Compensation Range: $75,000 – $88,000 per year

Actual base salary may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base salary, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.

Competitive Compensation and Benefits:

• Health, dental and vision insurance.


• Paid time off.


• 401(k), $0.75 to $1.25 match up to 6%.


• Life and disability insurance.


• In-house training instructors/programs.


• Tuition reimbursement.


• Employee referral bonus program.


• Discounts: cellular phone service, computers, tooling, cars and trucks.


• Opportunities for overtime.


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  Shift differential (if applicable).

  
  

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug-free workplace.