Rental Technician

Job Summary

Properly select and fit ski and snowboard equipment for rental customers. Position is for 18 and over.

Essential Duties and Responsibilities

• Confirm rental forms are completed and verify accuracy of information.


• Verify rental equipment is paid for and lift tickets are purchased.


• Provide expert advice regarding selection of equipment and gear.


• Fit boots, skis, snowboards, poles and helmets to guest satisfaction.


• Explain how the equipment works and reinforce safety techniques.


• Adjust DIN settings for guest weight, height and ability level.


• Process rental equipment through rental inventory system.


• Inspect equipment before and after rental and tag any needed repairs.


• Maintain rental fleet inventory promptly tracking returned equipment.


• Prepare and organize rentals for large groups and school programs.


• Disinfect boots and helmets per manufacturer recommendations.


• Process cash and credit card transactions accurately and efficiently.


• Manage the till, count start cash and prepare nightly deposit bags.


• Handle customer complaints in a professional and diplomatic way.


• Maintain rental shop and storage racks in a neat and organized fashion.


• Answer telephone calls directed to the rental shop.


• Perform other tasks as assigned by manager.

Minimum Qualifications (Knowledge, Skills, Abilities)

• Skilled in providing outstanding customer service.


• In depth knowledge of equipment used in skiing and snowboarding.


• Working knowledge of computers and rental software systems.


• Able to count cash and perform simple mathematical functions.


• Certification in DIN setting (provided by ski manufacturer Rossignol).

Core Competencies

• Friendly Service: Treat people courteously and respond in a helpful manner.


• Adhere to company policies & procedures maintaining strong work ethics.


• Work Standards: Maintain high standards in the quality & consistency of work.

Physical Demands

• Must be able to lift up to 50 pounds,


• Must be able to stand, lift, and reach.

Requirements

Shift Requirements:

• Hours may be long, including early morning through early evening.


• Frequent weekend and holiday shifts.

Age Requirements:

• Applicants must be at least age 18 and over for FT & PT Rental Technician position.


• Rental Assistants have restrictions as to which duties they may perform.

Other Requirements:

• Cori background check required prior to being hired.