Rental/Service Coordinator

General Purpose:

• The Western Coast Rental/Demo Coordinator handles all aspects of supporting our customers on the West Coast concerning Rentals/Demos/Loaners.

Essential Duties and Responsibilities:

• Maintain and monitor rental/demo/loaner process for accuracy and tracking for outbound and inbound product.


• Field incoming calls or emails from customers or sales team for needed rental/demo/loaner requests.


• Input rental/demo/loaner contracts into SAP and monitor the process until return.


• Assist in picking, packing and auditing (for accuracy) of rental/demo/loaner equipment prior to shipping.


• Work with carriers and their systems (UPS & FedEx) for label printing, returns, shipments and tracking to Territory/Area Managers.


• Greet customers, area managers and territory managers for in-house equipment pick-up, and assist with equipment inquiries.


• Weekly follow up with Mobile Technicians/Area Managers/Territory Managers on loaner equipment returns and corresponding tracking.


• Ensure returned equipment shipments are unloaded safely and placed in designated areas to be checked in.


• Ensure all returned equipment is researched to verify ownership.


• Ensure current return processes are followed for all returned rental/demo/loaner equipment.


• Maintain and monitor Warehouse inventory levels.


• Verify equipment on the “ready shelf” is calibrated and within the “calibrated and ready for rental” guidelines.


• Partner with Branch Manager, Corporate Rental department and/or Sales team, on any returned stock that is not part of the West Coast Inventory to ensure it is returned or transferred as necessary to maintain accurate records.


• Responsible for transferring inventory to and from our various locations, including vans, offices, and warehouses and tracking it as it comes in and goes out.


• Support rental/demo/repair work order process as needed for the in-house repair department to ensure rental demo equipment is repaired and calibrated and returned to stock.


• Ensure all safety guidelines are followed to maintain a safe working environment.


• Flexible and adaptable to changes within the organization.


• Maintain cleanliness and organization standards for warehouse and office.


• Work with Branch Manager to maintain and institute corporate practices and procedures.


• Perform routine checks on rental equipment to ensure it is safe and in good working order.


• Other duties as assigned.

Supervisory Responsibilities:

• None

Education/Experience Required:

• College Degree Preferred


• Customer Service Experience


• Experience handling / supporting a team of Sales Representatives.


• Computer proficiency and excellent communication skills.


• Prior experience with SAP or similar ERP systems preferred.


• Experience handling heavy volume of phone calls / emails.


• Must have clean and valid driver’s license.

Computer Skills Necessary:

• Basic knowledge of Microsoft Office.


• Excel skills are a plus.

Physical Demands/Requirements

• Ability to routinely lift up to 80 lbs.


• Ability to perform work with prolonged standing up to 8 hours; frequent bending, stooping, crouching and reaching.


• Able to work flexible hours and overtime as needed.

Work Environment:

• Split between warehouse & office environment.

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