Rep and Facility Experience Representative

Job Purpose

 This position serves as the direct contact for representatives in a particular region to the H-Wave corporate office. This position supports H-Wave representatives by assisting and responding to any rep-related inquiries such as reporting and account issues. This position ensures that patient accounts needing attention are addressed by the reps in a timely manner. 

Duties and Responsibilities

• Review H-Wave representatives’ reports, such as the Authorization Status report, and ensure that patient demonstrations are conducted in a timely manner.
• Respond to multiple representative inquiries regarding patients, doctors, and facilities, as well as respond to inquiries involving reporting such as Commissions reports inquiries
• Assist reps, if applicable, in creating documentation such as the patient information sheet and prescriptions to be signed by doctors for new patients
• Conduct weekly calls with reps to determine progress on accounts needing attention
• Assist reps in obtaining patient support requests
• Provide reps with in-house support and direct reps to appropriate departments
• Facilitate timely and proper handling of new accounts 

Qualifications

• Must be able to work in a fast-paced environment and must be astute in providing well-defined responses to all contacts
• Must have a good working knowledge of H-Wave reports to be able to assist H-Wave representatives with their needs
• Must be tolerant of ever-changing requests that may come from the different departments or the H-Wave representatives
• Must be quick to adapt to the different process changes that may occur. 

Physical Requirements

 This is a position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodation will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.