Rep- Customer Service, Kitting (US)

Job Description Summary

How will you make an impact & Requirement

Job Responsibilities

* Respond promptly and accurately to customer inquiries via phone, email, and chat regarding product information, order status, technical issues, and general support.
* Document all customer interactions, issues, and resolutions thoroughly in the CRM system.
* Collaborate with internal teams (e.g., Sales, Logistics, Technical Support) to escalate and resolve complex customer problems.
* Process orders, returns, and exchanges in accordance with company policies and procedures.
* Provide clear and concise instructions and solutions to customers, ensuring their understanding.
* Identify and escalate recurring customer issues or trends to management for process improvement.
* Maintain a high level of product knowledge and stay updated on new offerings and services.
* Contribute to the development and improvement of customer support resources and FAQs.
* Adhere to all company policies and procedures, including data privacy and confidentiality.

Job Qualifications

* High school diploma or equivalent; Associate's or Bachelor's degree preferred.
* 2+ years of experience in a customer service or support role, preferably in a healthcare or medical supply environment.
* Excellent verbal and written communication skills with a professional and empathetic demeanor.
* Proficiency in using CRM software (e.g., Salesforce) and Microsoft Office Suite (Word, Excel, Outlook).
* Strong problem-solving abilities and attention to detail.
* Ability to work independently and as part of a team in a fast-paced environment.
* Demonstrated ability to handle difficult customer situations with patience and tact.
* Experience with order processing and logistics is a plus.
* Bilingual (English/Spanish) is an advantage.