Rep - Slot Casino Service

The Slot Casino Service Representative is responsible for supporting the Floor Supervisors with operational responsibilities.  This includes circulating throughout the casino area assigned and servicing player guests on the Slot machines by redeeming winning voucher tickets, making change for players and assisting players with rules of the game and other general issues.  They are also responsible for the payment of jackpots and various minor operational/guest service maintenance of machines. 

ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
 
- Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment.
- Responsible for cash banks issued and tickets.
- Verifies, redeems and validates tickets.
- Assist in the verification and payment of W2G jackpots.
- Makes change for players.
- Provides instructions for slot play.
- Promotes positive public/employee relations at all times by providing friendly service to players and being available to meet their needs.
- Reports emergencies such as intoxicated, obnoxious or cheating persons immediately to the supervisor.
- Reports any slot machines that are not working and affixes an "out of order" card to said machines.
- Maintains a clean safe area for guests.
- Other duties as assigned.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
 
- These skills and abilities are typically acquired through a High school diploma or equivalent and a minimum one-year experience in Slot Operations in a similar position is required. Knowledge of all casino slot machines and games is required.
 
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
 
- Must obtain and maintain valid licenses / certifications per Federal, State and ERGC Gaming regulations.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must be at least twenty-one (21) years of age.
- Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
- Prior experience in the Gaming industry strongly preferred.
 
KNOWLEDGE OF:
 
- Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
- Must be able to balance a cash bank.
 
WORK ENVIRONMENT:
 
- The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise and constant exposure to general public. 
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.