Rep VIP Lounge - MGM National Harbor

THE JOB:

As a VIP Lounge Representative, you will be responsible for warmly greeting patrons, verify their credentials, and assist them with checking in for their stay. You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their time with us. 

THE DAY-TO-DAY:

• Engage with guests, addressing their queries and providing information about lounge amenities.

• Assist in making reservations for services like spa treatments, dining, or entertainment.

• Streamline the check-in and check-out process for VIP guests.

• Ensure a seamless experience by coordinating with front desk staff and maintaining excellent communication with guests.

• Verify the accuracy of charges and credits on guest bills.

• Cash Handling and Transaction Management

• Prepare the VIP lounge for the day by following department standards.

• Ensure all guest rooms are assigned and amenities are delivered.

THE IDEAL CANDIDATE:

• At least 18 years old.

• High School Diploma or GED.

• Minimum 1 Year of guest service, front desk, or concierge experience (preferred)

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room

• Free parking on and off shift

• Healthcare, financial, and time off benefits

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community