Repair Depot Supervisor

Salary :

$27 - 30 hourly

Company : Cennox

Job Type : Full Time

Alpharetta, Ga

Job Description - Repair Depot Supervisor

Position Summary
The Repair Depot Working Supervisor is a hands-on leader responsible for the day-to-day execution and oversight of repair, refurbishment, and reverse-logistics activities within the ALP repair depot. This role works directly alongside technicians while also supervising workflow, quality, inventory handling, and adherence to standard operating procedures.
The ideal candidate is a working leader-comfortable performing repairs and diagnostics--while also managing priorities, coaching technicians, and ensuring operational targets are met.

Key Responsibilities
Operational Execution (Hands-On)

Perform repair, refurbishment, and functional testing of equipment in accordance with SOPs and OEM standards
Troubleshoot failed units and determine refurb vs scrap disposition
Process RMAs, DOA returns, and core returns accurately and timely
Support teardown, parts harvesting, and material recovery activities
Ensure proper staging, labeling, and movement of inventory within the depot

Supervision & Daily Leadership

Lead and support a team of repair technicians through daily workload execution
Assign work, balance queues, and manage WIP to meet turnaround time targets
Provide on-the-floor coaching, training, and quality feedback
Serve as the first point of escalation for repair issues, quality concerns, or process gaps
Ensure compliance with safety, quality, and inventory control procedures

Inventory & Process Control

Ensure accurate consumption, tracking, and return of parts in the ERP system
Partner with Inventory Control on cycle counts, audits, and discrepancy resolution
Enforce core return, DOA handling, and non-repairable disposition processes
Identify process inefficiencies and recommend continuous improvements

Performance & Communication

Track daily throughput, backlog, and aging work
Communicate status, risks, and needs
Support KPI reporting related to turnaround time, quality, recovery value, and labor efficiency
Assist with onboarding and training of new depot personnel

Qualifications
Required

5+ years of experience in repair, refurbishment, manufacturing, or technical service operations
Prior experience leading or supervising technicians in a hands-on environment
Strong mechanical, electrical, or electromechanical troubleshooting skills
Experience with inventory systems, RMAs, and reverse logistics processes

Preferred

Experience with ATM, SmartSafes, or similar electromechanical equipment
ERP experience (Oracle Fusion preferred)
Lean, Six Sigma, or continuous improvement exposure

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Repair Depot Supervisor

Job Description - Repair Depot Supervisor

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