Repair Depot-Associate

WiLine Networks is continuing to expand, and we are looking for enthusiastic individuals who want to help make that happen. The mission of this role is to help recover, repair, test, and redeploy quality assets to ensure equipment can reliably return to service and meet operational standards every time.

You can stay unfulfilled in your current role — or join a team that directly impacts national network operations.

Who We Are

WiLine Networks is a leading national provider of fast, flexible, and reliable communications solutions for businesses, building owners, and wholesale providers. We deliver voice, data, video, and mobility solutions through a single connection over our private network.

To maintain that level of service, we rely on equipment that meets strict operational standards — including redeployed and refurbished assets that are fully tested and validated before returning to production.

About the Role

As a Repair Depot Associate at WiLine Networks, you will become part of a dedicated team committed to supporting high-speed internet and communications services across the country.

Key Responsibilities

• Play a key role in staging and provisioning equipment for service activations and internal network builds.
• Work closely with NPE, NetEng, SysOps, Cybersecurity, and NOC teams as needed.
• Collaborate with technicians and engineers to ensure assets meet operational requirements.
• Support warehouse operations to help accomplish SF market goals and assist other markets as needed, including housekeeping, data entry, and shipping/receiving coverage.
• Configure radios daily for the SFO and SAC teams.
• Activate SIM cards and ensure proper SIM plan assignments.
• Ensure all equipment is properly configured and deployment-ready before field installation.
• Flash, test, and update CPE equipment to meet standard specifications and assemble 10G units as needed.
• Rack and restack routers, CPEs, and networking equipment, including Juniper Networks and Arista Networks hardware.
• Assist the national team by expediting jobs and providing operational coverage when required.
• Test, troubleshoot, and repair equipment, including routers, PDUs, radios, CPEs, Wi-Fi equipment, and servers.
• Perform hardware-level repairs such as soldering ports and waveguides.
• Assist with RMA processing and vendor returns.
• Assist Asset Management in locating equipment and maintaining accurate allocation updates within CGS.

What We’re Looking For

• Ability to multitask, prioritize, and work in a fast-paced environment.
• Strong customer service mindset and team-oriented attitude.
• Ability to stay focused and productive while working independently.
• Ability to lift and carry up to 50 lbs.
• Reliable transportation and a valid driver’s license.
• Ability to operate hand tools safely and effectively.
• Strong written communication skills to interact with the WiLine global workforce.

Preferred Skills (We Can Teach the Rest)

• Strong knowledge of the Microsoft Office Suite.
• Basic telecom and networking experience with familiarity with industry terminology.
• Basic understanding of wireless technologies.
• Aptitude for learning various UIs and software platforms.
• Strong PC and troubleshooting skills.
• Familiarity with physical network interfaces and cabling.

 Employee Benefits: WiLine Networks proudly offers its employees a wide range of benefits. From great health insurance to paid time off, we strive to ensure WiLine's employees get the life security and peace of mind they deserve.

• Medical, Dental, Vision (Single, Family, etc.)
• Company-paid Life Insurance, Long-term Disability, and Short-term disability
• Paid Time Off
• Flexible Spending Account
• 401(K)
• Employee Referral Bonus
• Employee Discount Program