Repair Planner/Estimator

Description

At Body by Cochran, we pride ourselves on delivering exceptional service and top-quality repairs to every customer who walks through our doors. As a family-owned organization we are customer-focused and committed to excellence, innovation, with a commitment to continuous growth. Our collision centers thrive by promoting from within and providing every employee with the opportunity to build a long, rewarding career. 

Position Overview: 

We are seeking a highly motivated, professional, and detail-oriented Collision Repair Planner to join our team. This position is a critical role inside of the shop and will be writing the repair plan of each vehicle. The ideal candidate will be a strong communicator — both verbally and in writing — who thrives in a fast-paced setting, is tech-savvy, and is eager to grow their career within a dynamic company. 

WHAT WE OFFER:

• Full complement of health insurance benefits
• Paid Time Off immediately (12, 16, 20 days annually)
• Paid Holidays
• Paid Parental Leave
• 401(k) with Company match
• Paid Volunteer/Service Day
• Highly competitive pay plan

Key Responsibilities: 

• Work directly with technicians in shop to blueprint each vehicle entering production. 
• Write repair plans based upon OEM procedures. 
• Communicate repair updates clearly to Collision Repair Advisors. 
• Support the management team with administrative tasks, data entry, and documentation. 
• Maintain a clean, organized, and welcoming front office environment. 
• Assist with filing insurance claims and coordinating with adjusters. 
• Demonstrate a proactive attitude toward professional development and career advancement opportunities. 
• Source Parts for repairs in-process. 
• Manage production workflow for all cars in-process. 
• Coordinate Sublet any necessary sublet repairs. 

Qualifications: 

• Proven experience in the front office, customer service, or administrative role (automotive or body shop experience a plus but not required). 
• Excellent verbal and written communication skills. 
• Highly organized with strong attention to detail. 
• Professional appearance and demeanor. 
• Minimum of 5 years of Collision estimating experience. 
• Self-driven, motivated, and eager to grow within the company. 
• Strong problem-solving skills and ability to handle customer concerns effectively. 
• Ability to multitask and work efficiently in a fast-paced environment. 
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and a strong understanding of how to use technology, including email systems, CRM platforms, and other digital communication tools. 

We welcome all replies in strict confidence. Qualified and interested candidates please email your resume or work history to our attention. All responses kept in strict confidence. EOE.

#1 Cochran is the leading automotive retailer in the tri-state area. Yet one of our greatest assets is not our size or our multi-million-dollar inventory. Our greatest asset and driving force behind our success is our 1900 plus team members. We have been recognized as one of Pittsburgh’s Top Workplaces for 14 years running. COME JOIN OUR WINNING TEAM!